BAE Systems Sr. Cloud Support Engineer Customer Technical Solutions in Richmond Heights, Missouri

Job Description

Job Description:

Within the Advanced GeoINT Systems (AGS) organization, the Customer Technical Solutions group is responsible for delivering and supporting highly specialized geospatial enterprise solutions into customer environments. Customers increasingly require using our solutions in cloud computing environments, so we are looking for a motivated professional to help us deliver the high-quality service that our customers expect.

This posting is for a support engineer with a specialization in cloud computing. Candidates must have a firm understanding of broad range of operations and engineering concepts, including cloud computing principles, system administration, operational security, and an understanding of service delivery (to include DevOps and CI\CD practices). Candidates will spend no less than 50% of their time performing software development activities with the objective of automating the means of providing high-quality products and services to customers.

About GXP:

The Geospatial eXploitation Products (GXP) business provides licensed software capabilities and geospatial technology R&D. GXP s ability to draw on internal data production and technology expertise has allowed it to deliver superior products to the user community. GXP often finds ways to improve software implementation through user conferences and regional workshops, where important feedback and insight is gathered from customers.

GXP commercial software, GXP Xplorer, GXP WebView, SOCET GXP, and SOCET SET provide customers with comprehensive image and video analysis, data management and geospatial production capabilities, and state-of-the art sensor-data processing and analytics technologies, providing compact and scalable solutions to challenging problems in areas of video analytics, sensor data processing, computer vision, and machine learning. These products serve government and civil customers needs for photogrammetry, mapping, GIS, image exploitation, precision targeting, GEOINT (geospatial intelligence), MOVINT (movement intelligence), 3-D visualization, simulation and mission planning.

Culture characteristics:

  • Treating customers, fellow employees, stakeholders, and partners with respect and dignity at all times.

  • Shows sincere commitment and adherence to all Corporate Compliance issues.

  • Humble attitude about knowledge limitations, know when to ask for help.

  • Ability to knowledge-share among team members, across partnered functions and the customer so that cases can continue with the utmost drive to a solution.

  • Have your peers' backs so that customers experience the same level of integrity regardless of whom they are working with.

  • Learn from one another. Take the time to learn a new product.

  • Demonstrate leadership in your actions.

  • Participating in maintaining an organized, clean, and safe work environment.

  • Self-discipline, the ability to prioritize tasks, and a detail-oriented working style.

  • Planning and managing projects without supervision.

  • Ability to learn from experience and informal instruction.

  • Adopt a strategy of continuous improvement.

  • In addition to having remarkable core IT skills, the Systems Integration Engineer must have customer focus in their DNA and do whatever it takes to achieve outstanding results for our customers.

  • Have a positive attitude, self-motivation, and a results-oriented approach to business.

Typical Education & Experience

Typically a Bachelor's Degree and 6 years work experience or equivalent experience

Required Skills and Education

Required Skills:

  • Experience with the automated provisioning, maintenance, decommissioning of distributed systems running on cloud computing infrastructure

  • Extensive knowledge of at least one Infrastructure as Code language (Ansible, TerraForm, CloudFormation, etc)

  • Experience with at least one scripting language (Bash, Powershell, Python, etc)

  • Experience administrating network, compute, storage and messaging services on public cloud infrastructure providers (Amazon Web Services, Google Cloud Platform, Microsoft Azure, etc)

  • Solid grasp of cloud provider security models and how to operate within them

  • Excellent written and verbal communication skills and the ability to interact well within a team

  • U.S. CITIZENSHIP REQUIRED. Candidates selected for some positions will be subjected to a government security investigation and will need to meet eligibility requirements for access to classified information

Preferred Skills and Education

Preferred Skills:

  • Bachelor's degree in Computer Science or related field or ten years of actual work experience

  • Experience with front-end technologies and applications; for example, NodeJS, Express, React, Nginx and HAProxy

  • Understanding of large container-based distributed systems (Docker, Kubernetes, etc)

  • Experience with data storage and retrieval systems such as RDBMS (Postgres, MySQL), Document Stores (Solr, ElasticSearch), or RDF Stores

  • Familiarity with enterprise integration technologies, such as OSGi, Apache Karaf, Apache Camel, Spring Framework

  • Experience with software configuration management and issue tracking systems to track software releases, changes and defects (GIT, JIRA, Bitbucket)

  • Knowledge of software development/engineering, including requirements analysis, software development, installation, integration, evaluation, enhancement, maintenance, testing, and problem diagnosis/resolution

  • Experience developing in at least one programming language (Java, JavaScript, C , etc)

  • Knowledge of known geospatial data formats; for example, Geodatabase, Shapefile, DTED, NITF, TIF, LIDAR, etc.

About BAE Systems Electronic Systems

BAE Systems Electronic Systems is the global innovator behind game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact for our customers and the communities we serve.

Sr. Cloud Support Engineer Customer Technical Solutions


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