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Coastline Customer Support Specialist in Remote, Missouri

Coastline Academy is the Modern Driving School.

If you love helping people, are passionate about offering a high quality experience to our community and want to join a fast-growing team who are focused on road safety, we want to hear from you.

We're looking to grow our team of support representatives. Our support team assists our driving instructors in maintaining their lesson schedules and acts as liaison between instructors and students, ensuring a seamless experience for both. Our support team also prides itself on offering swift and friendly assistance to the customers who contact us by phone, email or online chat. New students typically want to understand the process of getting a driver's license, to book lessons and to reschedule.

We maintain an exceptionally high standard for customer care, making this role a critical function at our company.

Our office hours are 8am to 8pm PST, 7 days a week, and we are currently looking to hire for a part-time role (20-30 hours per week). There will be an opportunity to move to full-time in the coming months. You can learn more about what we do at coastlineacademy.com (https://slack-redir.net/link?url=http%3A%2F%2Fcoastlineacademy.com)

Must haves:

  • A genuine passion for helping people

  • A track record of a high standard of customer care

  • A desire to grow in customer support long-term

  • A calm and patient approach

  • Comfort with technology - we use multiple apps and online services, including our own, (we'll teach you to navigate them with ease!)

  • Ability to pass a background check

  • 5 years minimum customer support experience

Nice to haves:

  • Comfort managing complex logistics - similar to managing an extra-curricular schedule for a large family

  • Experience working by yourself, with full support from a remote team.

  • Familiarity with Zendesk, or similar customer support software

  • Bilingual candidates will be given additional consideration

What we offer:

  • Remote work

  • Competitive pay

  • A supportive and helpful work community

How to apply:

Reply with your resume, and please use the cover letter section to describe why you would like to work with the support team at Coastline Academy.