MasterCard Senior Engineer, BizOps in O'Fallon, Missouri
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Senior Engineer, BizOps
Job Description Summary
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
We are a St louis based business operations team supporting high value, traditional and cloud native applications. We are looking for a brilliant and passionate BizOps engineer to join our team.
The role of Engineer, Business Operations (Commercial) is to be the production readiness steward for the platform, by managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercard's technology platforms. Specifically, this role will be responsible for the Customer Readiness of Commercial applications.
Support the Release process of Commercial with a hyper focus on operational readiness of our releases by understanding the business implications of SmartData, specific to operations and ensuring we have minimal to zero customer impacts due to missed operational requirements.
Streamlining and standardizing traditional application specific support activities for deployment of our releases.
Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders
Align Product and Customer Focused priorities with Operational needs
Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation and refinement
Takes focus on the software release cycles for Commercial and puts emphasis towards Quality deliverables.
Responsible for coordinating with Development, Architecture, Quality Engineering, Product, and other BizOps teams to ensure our releases have met our gating requirements prior to being promoted into higher customer facing environments.
Develops plans to improve quality for each release that impacts the platform.
Ensures Release deployment procedures and gating requirements are developed with best practices and standards and are well documented.
Exhibit solid foundation of programming practices
Coaches junior level employees on Business Operations best practices.
Navigate and adapt quickly to a dynamic and collaborative work environment
Must be self-driven and willing to accept challenges assigned to them, but also constantly strives to identify improvement efficiencies (tools, process, etc.)
All about you:
Must be high-energy, detail-oriented, proactive and ability to function under pressure in an independent environment.
Experience with Shell scripting (3+ years) and Java programming (Core Java 4+ years)
Understanding of the 3 Tier Security Architecture
SQL for interacting with Relational Databases
Experience in application development lifecycles and how it integrates with operations.
Successful track record in supporting a production application.
Experience in working across development, operations, and product teams to prioritize needs and to build relationships.
Web Services knowledge (top-down / wsdl-first approach)
Solid knowledge of and experience in Object Oriented Design
Experience in dealing with difficult situations and making decisions with a sense of urgency.
Identifying and communicating risks proactively that can prevent incidents for Commercial.
Experience with Cloud based Infrastructure such as Azure or AWS
Experience working with advance performance tooling like Dynatrace
Exposure to BASH, PERL\\Python and automation tools (not limited to Ruby, Chef, Jenkins 2, Puppet)
Bachelors Degree in Information Technologies or equivalent work experiences
Experience with Rally / ALM
Experience with SAFe methodology and Release Management practices
Project Management which includes facilitation, coordination, and communication
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Requisition ID: R-74223