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Mastercard Incorporated Senior Customer Experience and Engagement Analyst R-123594 in O'Fallon, Missouri

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate aculture of inclusionfor all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.Job TitleSenior Customer Experience and Engagement AnalystCustomer Engagement brings our technology closer to Mastercard customers and end-users. From strategic and tactical engagement with customers technology teams, to helping the everyday consumer understand how our technology makes their lives easier, we drive affection for our brand. This Customer Experience and Engagement Analyst will join the Customer Engagement team as part of the Global Customer Care (GCC) organization, responsible for providing support to our traditional customers and end-users of Mastercard products and services. Customer Engagement engages with customers to best enable their delivery of Mastercard products and services. Specifically, the analyst in this position will be responsible for driving cross-functional efforts that provide support for the OandT Customer Tech Conference and external Product and Tech Showcase program. Do you have a passion for Mastercard customers and driving their affection for our brand? Technology is our business. Does working in a fast-paced environment with cross-functional teams to develop creative ways to tell our technology story sound interesting to you? Are you a change agent who is able to build strong relationships, establish a clear vision, persevere through challenges, and drive success? Do you want to be part of a collaborative, team environment?RoleThe primary responsibilities for this role include: Support program Lead to deliver the Mastercard Customer Tech Conference, ensuring customer needs are met as they prepare for systems releases, while delivering an industry-leading engagement opportunity for our customers technology teams. Tech Conferences to be done virtually and in person with creative mindset to deliver in person experience in a virtual setting. In support of our objective to grow customers affection for the MasterCard brand, promote and deliver experiences in person and virtually. Assist in Design, lead and Support of departmental projects. Manage to financial and resource estimates. Provide input on technology directions and process or cost improvement efforts. Manage projects for technical requirements of customer-facing engagements, such as audio/visual capabilities, presentation/stage management, product demonstrations Serve as an expert on product and service demonstrations to enable a best-in-class experience. Assist in coordination of responsibilities for employees serving as engagement ambassadors, such as, managing technology components for product showcases at industry and customer events, serving as demo coaches, etc. Determine key success factors for measuring benefits of each engagement Provide support/leadership on complex efforts. Responsible for planning, developing, and executing schedules to ensure timely completion of project deadlines and milestones. Effectively support the project teams to align with the business objectives, project schedule, and budget, identifying and mitigating risks to success Drive best practice alignment across all areas of engagement, working closely with partners across the companyAll About You Strong organization and tech platform skills. Ability to take direction from fellow team members and support engagements as necessary. Self-mot