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Mastercard Incorporated Senior BizOps Engineer R-123053 in O'Fallon, Missouri

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate aculture of inclusionfor all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.Job TitleSenior BizOps EngineerOverview:The Mastercard BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices.- Are you a born problem solver who loves to figure out how something works?- Are you a CI/CD geek who loves all things automation?- Do you have a low tolerance for manual work and look to automate everything you can?Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.The Business to Business (B2B) technologies team is dedicated to producing and supporting technology solutions that enable business to business commerce. The B2B Operations and Support team provides 24x7 support globally for MasterCard's primary web application platform (MasterCard Connect), the surrounding ecosystem of B2B applications at MasterCard, and several additional business to business applications that support MasterCard's fraud reduction efforts and workflow management. MasterCard Connect provides key services such as user provisioning that MasterCard's other B2B applications rely on and is a mission-critical system to MasterCard's long term success.This position will lead MasterCard's engineering response for all of MasterCard's B2B technology solutions. Encompassing a suite of more than 50 platforms and applications varying from the latest and greatest technologies to legacy technologies, there is enough variety here to keep any technologist sharp. MasterCard's support teams are globally based and this position will be responsible for tying them together into a cohesive, agile and responsive unit that sets a world class standard for operational performance.Role: Contributes significantly to the engineering strategy for all platforms across MasterCards B2B application suite and to the production support response strategy by identifying and developing platform improvement and process improvement opportunities. Troubleshoots applications and implements fixes to decrease time to resolution and minimize dependency on advanced vendor support. Minimizes application development costs by providing guidance and leadership to application development teams and ensuring sound execution throughout the system development life cycle. Mentors staff and provides assistance to team members as needed. Maintains skills consistent with the technology roadmap and implements tasks leveraging new technologies as needed. Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measu