MasterCard Senior Analyst, Network Operations in O'Fallon, Missouri

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless at ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Analyst, Network Operations

Job Overview:

Provide technical support for MasterCard’s operations environment.

Provide project support, training for junior staff, and utilize applied engineering techniques to develop and implement new technology initiatives.

Analyze trends over time to understand Mastercard System performance and develop plans for improvement.

Understands proper escalations and ensures they are executed accurately.

Major Accountabilities:

•Perform Tier II support functions for the Operations Support Desk (OSD)).

•Provide project support for major initiatives with an emphasis on operations and operational support.

•Perform proactive network analysis to ensure network integrity and performance is in an optimal state.

•Develop documentation to support the operations environment.

•Develop metrics to measure efficiencies within the environment.

•Interact effectively with partners, customers and stakeholders.

•Plan, coordinate and implement change within the network infrastructure.

•Produce reports and documentation of impacting issues.

•Understand documentation of tickets and manage shifts tickets.


•Bachelors degree or equivalent experience.

Knowledge / Experience:

•Candidate will require broad knowledge with routing/switching, tunneling, security operations/engineering, MPLS.

•Demonstrates the ability to function in 5 of the 5 expertise areas in the OCC (Unix, Mainframe, Production Control, Debit, Network) and is proficient in 3 or more areas, also demonstrates leadership attributes. Is a subject matter expert in one or more of expertise areas of the OCC and has a holistic understanding of how all the pieces of the OCC fit together, and demonstrates excellent communication skills.

•Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of PTS Platform technologies.

•Firewall experience and file transfer highly desired.

Skills/ Abilities:

•Effective problem/troubleshooting skills.

•Effective written and verbal communication, organization and interpersonal skills.

•Delegation skills to ensure all activities are covered, supports leader, provides guidance to team, and understands the daily issues, activities, and implementations occurring on shift

Work Conditions:

•Some on-call responsibility and occasional off hours work required.

•12 hour shift work.

•One weekend day a work week.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-68032