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Citigroup Operational Risk Associate Analyst II -NA CBORC in O'Fallon, Missouri

The Operational Rsk Assoc Anlst II is a developing professional role. This role identifies policy and applies specialty knowledge in monitoring and assessing processes and data. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.


This position will provide QA testing support of the Retail Mortgage Origination platform for business partners (Compliance, Credit Risk, Originations, and CBORC) including monitoring, review and analysis of results that could be an indicator of emerging risk, enhancing testing to cover critical Regulations, and support monitoring of originations' metrics. The primary objectives of the Operational Risk Associate Analyst will include;

  • Familiar with Retail Mortgage Originations including Sales and Fulfillment processes and regulatory requirements

  • Knowledge of CFI and ACAPS origination systems preferred; Knowledge of new Empower origination system a plus

  • Actively engage in program development, expanding QA coverage, utilizing account level review, and systemic testing covering key processes and regulatory requirements ​

  • Must be able to create modifications to existing monitoring and build new monitoring that will optimize results and generate a reduction in both procedural and regulatory risk

  • Responsible for identifying, documenting, and communicate testing results to management, including communication of findings where Citi failed to meet regulatory requirements

  • Maintain timelines to achieve month end deliverables

  • Ensure QA Procedures are up-to-date with Regulatory and Investor guidelines

  • Ensure a consistent level of program knowledge by continuously striving to surpass current understanding with Regulatory mandates, Reputational Risk, and Investor Requirements

  • Act as the Subject Matter Expert for assigned testing which includes the ability to shift daily routines making space for urgent regulatory issues

  • Interact with numerous CMI entities including Legal, Compliance, Compliance Assurance, Internal Audit, Risk Management, BP & A, Business Owners, and Business Leaders

  • Increase ownership with all actions and hold self and/or peers accountable for results

  • Work with business partners and peers to drive towards common QA platform and tools across all business lines

  • Create and foster a trusting and engaging work environment; Lead by example and guarantee a culture of accountability, integrity, and respect


  • College Degree preferred

  • Experience in Mortgage Originations (3+ Years)

  • Outstanding skills in the following; Communications (written and verbal), Leadership, Analytical, Team player, Problem-solving, capable of working independently, flexible, and meeting deadlines

  • Thorough knowledge of automated systems and origination department guidelines

  • Experienced with report reconciliation and various loan data systems

  • Ability to mentor and train others

  • Demonstrated relationship management skills with ability to deepen relationships and build partnerships across business units and key functional support areas

  • Demonstrated ability to manage highly critical deliverables with high accuracy while managing a monthly workload in a constantly changing business environment

  • Must be highly skilled in Excel utilizing advanced features


  • Bachelor's/University degree or equivalent experience

Job Family Group:

Risk Management

Job Family:

Operational Risk

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi at https://www.citigroup.com/citi/accessibility/application-accessibility.htm .

View the " EEO is the Law at https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf " poster. View the EEO is the Law Supplement at https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf .

View the EEO Policy Statement at http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf .

View the Pay Transparency Posting at https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.