Mastercard Incorporated Network Operations R-125065 in O'Fallon, Missouri
Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate aculture of inclusionfor all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.Job TitleNetwork OperationsJob Overview:Provide technical support for MasterCards operations environment. Provide project support, training for junior staff, and utilize applied engineering techniques to develop and implement new technology initiatives. Analyze trends over time to understand MasterCard System performance and develop plans for improvement. Understands proper escalations and ensures they are executed accurately.Major Accountabilities:Perform Tier II support functions for the MasterCard Operations Command Center (OCC).Provide project support for major initiatives with an emphasis on operations and operational support.Perform proactive network analysis to ensure network integrity and performance is in an optimal state.Develop documentation to support the operations environment.Develop metrics to measure efficiencies within the environment.Interact effectively with partners, customers and stakeholders.Plan, coordinate and implement change within the network infrastructure.Produce reports and documentation of impacting issues.Understand documentation of tickets and manage shifts tickets.Education:Bachelors degree or equivalent experience.Knowledge / Experience:Candidate will require broad knowledge with routing/switching, tunneling, security operations/engineering, MPLS.Demonstrates the ability to function in 5 of the 5 expertise areas in the OCC (Unix, Mainframe, Production Control, Debit, Network) and is proficient in 3 or more areas, also demonstrates leadership attributes.Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.Firewall experience and file transfer highly desired.Skills/ Abilities:Effective problem/troubleshooting skills.Effective written and verbal communication, organization and interpersonal skills.Delegation skills to ensure all activities are covered, supports leader, provides guidance to team, and understands the daily issues, activities, and implementations occurring on shiftWork Conditions:Some on-call responsibility and occasional off hours work required.On-Call Operations WorkDue to COVID-19, most of our employees are working from home. Weve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know were all in this together.