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MasterCard Network Operations Analyst II in O'Fallon, Missouri

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Network Operations Analyst II

Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution. Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail/chat/SMS).

Major Accountabilities:

•Serve as focal point for customer issues, concerns and requests for enhancements

•Capture detailed and accurate information about issues, concerns, and enhancements

•Collaborate with others in support of products, processes and problem resolution

•Simulate or recreate user issues to resolve operating difficulties

•Requires general supervision; decisions and actions are based on established procedures and assigned tasks

Education:

•Basic college education or equivalent work experience with emphasis in business, finance or information technology

Knowledge / Experience:

•Customer service experience preferred

Skills/ Abilities:

•Good Interpersonal skills

•Basic computer skills (Mainframe, Microsoft Office, Lotus Notes)

•Effective written and verbal communication skills

•Ability to organize and prioritize tasks based on current business needs

Work Conditions:

•Business dress code will be required from time to time

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Requisition ID: R-129004

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