Mastercard Incorporated Lead Technical Program Manager R-125418 in O'Fallon, Missouri
Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate aculture of inclusionfor all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.Job TitleLead Technical Program ManagerOverviewThe Service Delivery team is looking for a Content Strategy Analyst to drive our IT governance and transformational initiatives forward. The ideal candidate is passionate about continuous improvement, highly motivated, analytical, and possesses strong communication skills.RoleIn this client-facing position, you will: Lead strategic IT governance boards, moderate discussions and drive resolution collaborating with internal stakeholders Gather key business insights and communicate the value Support change management on high impact, strategic initiatives Develop and maintain documentation, ensuring critical documentation is updated and maintained in the approved repositoryAll About You Expertise building organizational change capability serving as an educator, coach and sponsor Experience driving the implementation of new processes and ways of working Working knowledge of IT infrastructure and data center operations Skilled at explaining technical problems succinctly and clearly A strong, confident, and exacting writer and speaker, able to communicate your vision effectively to a wide variety of stakeholders The ability to thrive in a fast-paced environment while being flexible and able to handle rapidly changing scenarios; someone who sees ambiguity as an opportunity rather than a hurdleDue to COVID-19, most of our employees are working from home. Weve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know were all in this together.