MasterCard Consultant, Product Management - Technical in O'Fallon, Missouri

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Consultant, Product Management - Technical

Overview

Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends

Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap

Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements

Collects and shares user stories with engineering teams

Acts as the voice of the business customer and accountable for the platform services

Responsibilities

Owns the working backwards document and vision for feature releases

Identifies gaps and charters new platform capabilities as required

Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product

Compares features for competitive review to inform prioritization within a platform product release

Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product

Participates with the business in customer research to inform platform product feature needs

Contributes near-term input (quarterly) for the platform product portfolio and roadmap

Makes trade-off decisions on platform product features

Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests

Exhibits expertise within platform feature area and coordinates with interdependent teams

Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set

Has visibility into the design of the user experience

Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed

Continuously monitors feature development at the feature level

Reviews product demo with the development team against acceptance criteria for the feature set

Prepares launches and monitors platform performances, adoption, and operational health for feature sets

Stays aligned with GTM plans for the feature set

Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership

Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature

Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them

Independently identifies and researches anomalous performance; escalates findings to senior management

Coordinates internal forums to collect and identify feature-level development opportunities

Owns and manages product documentation; enables self-service support and/or works to reduce overhead

Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership

Establishes a network within the organization; begins to build internal and external networks

Mentoring team members

Assists with candidate selection and onboarding

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Requisition ID: R-73105