Citi BP&A Intermediate Analyst in O'Fallon, Missouri

  • Primary Location: United States,Missouri,O'fallon

  • Education: High School Diploma/GED

  • Job Function: Operations - Core

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18033100


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

This position will have full ownership and independently design, build, analyze, update and distribute all required reporting of data and other metrics primarily from the iCAPs system (Corrective Action Plans). Must have the ability to handle constant changes to automation/enhancements as needed. This position will work with other areas (Risk, Compliance, IA, Sales, Fulfillment, etc.) in analyzing complex metrics where they will need to not only guide other employees to an understanding of the data produced but also interpret the data and results through the use of professional judgment. Being able to integrate in-depth understanding of business needs with reporting tools and methodologies will be very beneficial to the success of this position. Ownership of all data and being able to independently work through the majority of problems and solve complex problems will be required. There is a direct impact through quality and timeliness of metrics provided that effect senior level management, Originations Issue Management team and other closely related teams. May occasionally provide informal guidance or on-the-job-training to new team members and other team members that will back up this process.


Responsibilities include but not limited to:

  • Design, build, update and distribute all reports required for the management and reporting needs of the Originations Issue Management Team. This includes all senior level/global reporting as well as data and metrics needed for the day to day management of the Issues our team owns. An advanced understanding of Excel is required.

  • Completes all procedures needed to document metrics and reporting that's created and how it's utilized

  • ability to present metric/reporting output in written (Excel/Powerpoint) or verbal communications

  • ability to understand the Originations Issue Management process, how it interacts with all supporting areas, and proactively understand how reporting should support the needs.

  • Complete historical Issue Management work loads as it relates to staffing to assist in future capacity needs.

  • Education: high school diploma required; college degree preferred

  • Experience: 3-5 years mortgage experience required

  • Technical skills: Advanced Excel, Intermediate PowerPoint skills

  • Analytical skills: Strong critical thinking and problem-solving skills with the ability to analyze data to meet needs requested.