MasterCard Biz Ops, Senior Engineer (Production Support) in O'Fallon, Missouri

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Biz Ops, Senior Engineer (Production Support)

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title: Senior Engineer, Biz Ops

Job Description:

The Core BizOps team is seeking a Senior Engineer who will join a team of Site Reliability Engineers and Support Technicians. This team is responsible for day to day platform availability, Tier 2 & 3 support, defect resolutions, CI/CD pipelines, customer integrations (APIs, batch processing). The Biz Ops team emphasizes the collaboration and communication of both software developers and other IT professionals while automating the process of software delivery and infrastructure changes. It aims at establishing a culture and environment where building, testing, and releasing software, can happen rapidly, frequently, and more reliably. You need insights into applications, interfaces and technologies to foster a culture of collaboration between developers and operations people who have been increasingly separated in the past couple of years.

Are you a born problem solver who loves to figure out how something works?

Are you a CI/CD geek who loves all things automation?

Do you have a low tolerance for manual work and look to automate everything?

Are you dedicated to ensuring the best customer experience possible?

Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need a team member with an appetite for change and pushing the boundaries of what can be done with monitoring and automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Responsibilities

Support the four pillars of the Core organization: Serve our Customers, Operational Excellence in Engineering, Re-Platforming, and Cultivating Talent & Culture.

Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns

Maintain services once they are live by measuring and monitoring availability, latency and overall system health.

Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.

Knowledge in processes for debugging/optimize code and automating routine tasks.

Experience in one or more of the following is preferred: Scripting, SQL, Batch Processing, Java.

Interest in designing, analyzing and troubleshooting large-scale distributed systems.

An appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Requisition ID: R-69967