Randstad Customer Service Advanced Level in O Fallon, Missouri
Customer Service Advanced Level
location:O Fallon, MO
salary:$14 - $16 per hour
date posted:Thursday, May 17, 2018
This position is responsible for providing basic technical support and assistance to clients via email, phone, and/or other remote methods. Respond to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance.
Document client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services, but escalate more complex inquiries.
Respond to all customer correspondence and voicemails
Answer technical questions and troubleshoot service related activities on equipment for customers
Ensure optimum customer satisfaction by working towards continual improvement of service quality metrics (telephone response time, time to resolve an issue, and timely closure of support incidents)
Demonstrate very high levels of organization and timeliness in all forms of internal and external responsiveness.
Explain and administrate company policies and procedures (e.g., warranty, parts credit, return, etc.).
Escalate back order parts request, per policy to determine parts availability to accurately customer.
Record detailed information into a work order/service ticketing system for all calls/e-mails.
Reading and using schematics to help provide general technical assistance.
Work closely with Sales, Field Service, Quality Assurance, Product Development and Accounts Receivable to ensure issues are escalated and resolved.
Working hours: 8 AM - 5 PM
Mechanical / Technical aptitude
Strong problem solving
Attention to detail
Adapt quickly to change
Ability to thrive in a deadline driven environment
Reliability and tenure in previous roles.
MUST have 1-2+ years of mechanical or electrical experience
Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook)
High level of professionalism with excellent communication skills
Associates Degree or higher preferred
If you are mechanically/technically inclined and enjoy customer service and troubleshooting, this may be the job for you! Please apply and we will reach out over the next few business days to qualified applicants!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.