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Applied Memetics LLC Deputy Project Manager - COVID-19 Contact Tracing Program (Remote, US-Remote) in Missouri

AM Trace LLC has a immediate opening for a Deputy Project Manager positions to support state and local COVID-19 Contact Tracing programs. No travel required.

This position will begin immediately. Candidates will work remotely from a home office.

High call-volume position. No travel required. This position will begin immediately.

Background: The scale and complexity of the COVID-19 outbreak has underscored the need for prompt and effective implementation of evidence-based containment measures. Contact tracing is one of the interventions that has been used to effectively control recent pandemics (Ebola, SARS), and has shown to be effective against COVID-19 mitigation in South Korea, New Zealand and elsewhere.

Professionals across the country have become passionate about helping to prevent the spread of COVID-19. Compassion and empathy are key traits needed in candidates who are applying for AM Trace opportunities. Nurses, social workers, and those with a public health background are highly encouraged to apply to join our fast paced, dynamic, and remote workforce.

  • In collaboration with the Project Manager; allocates cases and contacts and tasks to the team; provides oversight of team operations and performance; ensures compliance with client guidelines and protocols and shares feedback and best practices with the client.

  • Conduct orientation for new hires and support onboarding according to company’s policies and procedures.

  • Provide guidance to Case Navigators (supervisors) to ensure that case interview activities are conducted according to applicable protocols, policies and procedures.

  • Liaise with TRACE training team to assess gaps and formulate interventions for efficiency.

  • Work with TRACE project manager to implement appropriate Quality Assurance interventions and assist with ongoing program evaluation and monitoring.

  • Provide leadership with ongoing feedback on protocols, data collection instruments and systems to enhance their effectiveness and efficiency in meeting Call Center objectives.

  • Coordinate the unit’s schedules and provide daily, remote supervision and troubleshooting.

  • Track daily and weekly progress of direct reports.

  • Perform quality assurance through listening in on calls or to recordings of calls and providing feedback to team as well as participating in quality improvement conversations with supervisors.

  • Establish agency COVID metrics that provide operational direction to senior leadership.

  • Builds relationships at all levels of the organization, as well as external health authority, community partners and non-profits.

  • Comfortable dealing with ambiguity and enjoy working on different problems every day.

Educational Requirements:

  • Bachelor's degree or equivalent license/certification in a health-science field, masters degree.

  • 1 year of project and operations management is preferred.


  • "Making Contact: A Training for COVID-19 Contact Tracers"(ASTHO) completed by date of hire.

  • Six months experience with disease surveillance or contact tracing of communicable diseases, preferably for Covid-19.

  • Experience managing fast-paced projects and tracking project life-cycles.

  • Experience within a healthcare setting.

  • Proficiency in data management systems and applications.

  • Proficiency in using Google Suite.

  • Ability to exhibit a professional, positive attitude and work ethic.

  • Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.

  • Ability to show empathy to distressed individuals.

  • Excellent organizational and communication skills.

  • Ability to speak, read, and write English.

  • Critical thinking and sound judgment required.

  • Ability to handle confidential information with discretion and professionalism.

  • Proficiency with computers.

Technology Requirements:

  • PC with Windows 10 or Mac with Mac OS 10.15 or newer

  • Antivirus Protection: Windows Defender and Windows Firewall, for Mac Antivirus Protection: Sophos

  • Personal mobile device

  • A headset is recommended

  • Must have a quiet, dedicated workspace

  • User provided home high-speed network connection

Note: Due to the high volume of applicants, we may be unable to respond to telephone or email inquiries, but we are reviewing and considering all applications in the order in which they were submitted on a rolling basis.

ID: 2020-2095

External Company Name: AM LLC

External Company URL: https://am-trace.co/

Telecommute: Yes