Charter Spectrum Sr. Systems Analyst Ops Process in Maryland Heights, Missouri
JOB SUMMARYResponsible for driving process innovation by modeling, documenting, analyzing and overseeing the implementation of process improvements for the Billing system Possess a detailed understanding business process, and the systems utilized to implement business process to achieve Company goals. Provide detailed analysis to business problems utilizing data from disparate sources. Design, recommend, and implement solutions to business problems to assist management, leadership, and end users meet business goals in various operational areas within the Company. Responsible for the process analysis, process flow design, and process documentation related to the integration of new strategic initiatives into existing and future operations.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experienceProduce detailed analysis, documentation, and recommendations to management and leadership regarding business problems, business improvement, and business performance.Gather, analyze, refine, validate, document and maintain complex systems requirements for all opportunity to cash order flow activities for all lines of business video, data, voice for residential and commercial services.Analyze system interdependencies, system requirements, risks, and risk mitigators that could impact or be impacted by the delivery of new products, services, processes and/or support technologies. This includes assessing and communicating impacts of systems changes and/or outages to the business.Define, document, implement and track related systems rules/policies/configurations.Understand business processes/functions supported by existing process enablers vs. manual.Recommend and support implementation and business process redesign business processes where applicable to leverage available or new technologies/capabilities.Provides business process design and documentation supporting Company strategic product initiatives.Provides business process design and documentation for strategic new technology initiatives.Documents process flows using the appropriate process modeling tools.Participates in process requirements planning and validation thru operational testing to ensure plan changes meet business sponsor needs.Function as the liaison between the Business Analysts and the technical support personnel such as IT/OSS/Billing/3rd Party suppliers DBAs, developers, integrators, etc. to properly interpret and deliver to the technical specifications.Perform other duties as requiredPREFERRED QUALIFICATIONSSkills/Abilities and Knowledge * Ability to read, write, speak and understand English * Ability to analyze and interpret data * Ability to quickly identify business problems/opportunities * Ability to communicate orally and in writing in a clear and straightforward manner * Ability to communicate with all levels of management and company personnel * Ability to define key performance indicators / metricsThe Spectrum brand is powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityCompany will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.Employer's Job# 245857BRPlease visit job URL for more information about this opening and to view EOE statement.