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Charter Spectrum Sr Billing Quality Analyst in Maryland Heights, Missouri

SR BILLING QUALITY ANALYSTless thanbr>Apply Now DATE POSTED 05/15/2020 Requisition Number: 262542BR Location: United States - Missouri - Maryland Heights Area of Interest: Customer Operations Position Type: Full Time JOB SUMMARYless thanbr>Responsible for developing and executing formal test plans to ensure the delivery of quality software solutions for the ICOMS billing and CRM applications. Involved in test planning, writing test cases/scripts, test case automation and test execution. Works on projects of high complexity within one or more development environments. Works on multiple programs/systems as a project team member. Considered a subject matter expert for a single program/system.less thanbr>MAJOR DUTIES AND RESPONSIBILITIESless thanbr>Defines and tracks quality assurance metrics such as defects, defect counts, test results and test statusless thanbr>Collects and analyzes data for software process evaluation and improvements, and integrates them into business processes to address the business needsless thanbr>Documents all problems and assists in their resolutionless thanbr>Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partnersless thanbr>Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followedless thanbr>REQUIRED QUALIFICATIONSless thanbr>Skills/Abilities and Knowledgeless thanbr> * Strong communicator written and verbal: ability to read, write, speak and understand Englishless thanbr> * Ability to focus on deadlines and deliverablesless thanbr> * Self-starter, self-motivated, driven individualless thanbr> * Ability to analyze and assist in resolving defectsless thanbr> * Ability to work well with shifting prioritiesless thanbr> * Ability to work with cross-functional team of internal and external resources located onshore and offshoreless thanbr> * Keen attention to detailless thanbr> * Proficient in Microsoft Office applications Word, Excel, Outlookless thanbr> * Display professional, positive, and approachable attitude/demeanor and discretionless thanbr> * Critical thinker, ability to negotiate with key stakeholders and maintain positive attitudeless thanbr> * Strong organizational skillsless thanbr> * Good understanding of quality assurance process, tools and methodologiesless thanbr> * Understanding of database schemas and querying toolsless thanbr> * Strong understanding of software development life cycle SDLCless thanbr> * Creative solving of technical problems to ensure the ability to translate technical requirements into test plansless thanbr> * Ability to lead a team through effective delegation, training, and motivationless thanbr> * Ability to track multiple test efforts simultaneously and to be able to synthesize the results in fast paced environmentless thanbr> * Proficient in using HP Test Suite or other Testing Toolsless thanbr> * Strong analytical and problem solving skillsless thanbr> * Strong understanding of test automation framework and toolsless thanbr> Educationless thanbr> * BA/BS in Information Technology, Computer Science, or related field or equivalent combination of work experience and educationless thanbr> Related Work Experienceless thanbr> * 5+ years of System development, business/systems analysis, testing, and/or business experienceless thanbr> * 3-5 years of Testing cable or telecommunications billing applications experienceless thanbr> PREFERRED QUALIFICATIONSless thanbr>Skills/Abilities and Knowledgeless thanbr> * Testing Certification ISTQB Foundation Level preferredless thanbr> * ITIL Foundation Certificationless thanbr> WORKING CONDITIONSless thanbr> * Office environmentless thanbr> The Spectrum brands including Spectrum Networks, Spectrum Enterprise and Spectrum Reach are powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qual