Charter Spectrum Sr. Billing Quality Analyst RDM in Maryland Heights, Missouri
JOB SUMMARYResponsible for developing and executing formal test plans to ensure the delivery of quality software solutions for the ICOMS billing and CRM applications. Involved in test planning, writing test cases/scripts, test case automation and test execution. Works on projects of high complexity within one or more development environments. Works on multiple programs/systems as a project team member. Considered a subject matter expert for a single program/system.MAJOR DUTIES AND RESPONSIBILITIESDefines and tracks quality assurance metrics such as defects, defect counts, test results and test statusCollects and analyzes data for software process evaluation and improvements, and integrates them into business processes to address the business needsDocuments all problems and assists in their resolutionDelivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partnersPerforms quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followedREQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeStrong communicator written and verbal: ability to read, write, speak and understand EnglishAbility to focus on deadlines and deliverablesSelf-starter, self-motivated, driven individualAbility to analyze and assist in resolving defectsAbility to work well with shifting prioritiesAbility to work with cross-functional team of internal and external resources located onshore and offshoreKeen attention to detailProficient in Microsoft Office applications Word, Excel, OutlookDisplay professional, positive, and approachable attitude/demeanor and discretionCritical thinker, ability to negotiate with key stakeholders and maintain positive attitudeStrong organizational skillsGood understanding of quality assurance process, tools and methodologiesUnderstanding of database schemas and querying toolsStrong understanding of software development life cycle SDLCCreative solving of technical problems to ensure the ability to translate technical requirements into test plansAbility to lead a team through effective delegation, training, and motivationAbility to track multiple test efforts simultaneously and to be able to synthesize the results in fast paced environmentProficient in using HP Test Suite or other Testing ToolsStrong analytical and problem solving skillsStrong understanding of test automation framework and toolsEducationBA/BS in Information Technology, Computer Science, or related field or equivalent combination of work experience and educationRelated Work Experience Number of YearsSystem development, business/systems analysis, testing, and/or business 5+Testing cable or telecommunications billing applications 3-5PREFERRED QUALIFICATIONSSkills/Abilities and KnowledgeTesting Certification ISTQB Foundation Level preferredITIL Foundation CertificationWORKING CONDITIONSOffice environmentThe Spectrum brand is powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityCompany will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.Employer's Job# 226988BRPlease visit job URL for more information about this opening and to view EOE statement.