Charter Spectrum Business Analyst II SPMO in Maryland Heights, Missouri
JOB SUMMARYServes as a project liaison between the business sponsor and the service delivery organizations to understand and document user needs and transform those needs into requirements that will be used to deploy solutions that will meet the sponsor s objectives. Communicates and educates the service delivery organizations on the business objectives being pursued. Will provide complex analysis services translating user needs into detailed specifications.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experienceAnalyzes business partner's operations Systems, Resources, and Processes to understand their strengths and weaknesses and identify opportunities to automate processes and functionsGenerate requirements documentation, with minimal direction, through facilitated work sessions or individual interviews with sponsors and stakeholders and manage changes to those requirements.Ability to reconcile requirements from multiple groups to ensure all needs are accounted for and are traced back to the business objectives.Will develop expertise in the business units they support as well as an understanding of the organization's systems and capabilities.Assists in the business process design and documentation as needed for new technologyFacilitate and participate in discussions, which may include to ensure that solutions with multiple alternatives have been evaluated and are able to meet business requirements.Facilitates discussions in order to obtain agreements and commitments between business units and service delivery organizations from initial requirements to final implementationSupports moderately complex business processesAssists Project Managers in development of project plans and use associated project planning tools as neededMay assume the Project Manager responsibilities in preparing and facilitating the project plan for smaller projectsConducts feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problemsMentor Business Analysts to become more proficient in methods and processesPREFERRED QUALIFICATIONSSkills/Ability and KnowledgeAbility to read, write, speak and understand EnglishGood understanding of core business processes and service delivery capabilities.Demonstrable understanding of business analysis and process design skills.Good understanding of business process re-engineering.Good Understanding of Return on Investment ROI and Total Cost of Ownership TCO, and how they are defined.Strong ability to translate and communicate business needs into technical terms.Strong ability to communicate orally and in writing in a clear and straightforward manner.Strong Ability to analyze and interpret data.Ability to prioritize and organize effectively.Ability to define key performance indicators/metrics.Ability to show judgement and initiative to accomplish job duties.Ability to develop strong working relationships with peers and project members.The Spectrum brand is powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityCompany will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.Employer's Job# 226575BRPlease visit job URL for more information about this opening and to view EOE statement.