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Charter Spectrum Business Analyst Customer Operations Business Integration Spectrum Mobile in Maryland Heights, Missouri

JOB SUMMARYThe Business Analyst serves as a liaison between the Mobile Customer Operations team Customer Service, Billing, Credit Services, and Shared Services and the IT, Technology Services, and Product organizations, as well as vendors in order to provide technical solutions to meet user needs. Possesses expertise in the business units supported as well as an understanding of the IT organization s systems and capabilities.As a Business Analyst, the candidate provides complex analysis services, translating user needs into detailed specifications to allow Information Technology, Billing, and other organizations to deliver an appropriate solution. The candidate plans test efforts including authoring test cases and organizing operational SMEs during execution.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.Analyze business partner s operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions.Assist in business process redesign and documentation as needed for new technology.Translate high-level business requirements into functional specifications for the IT organization and/or vendors. Manage changes to such specifications.Negotiate agreements and commitments by facilitating communication between business units and IT and/or vendors from initial requirements to final implementation.Work with business partners within one business function to align technology solutions within business strategies.Assist Project Managers in development of project plans and use associated project planning tools as needed.Conduct feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems.Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization.Establish specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel.Collaborate with management in systems development and design.Develop test plans and coordinate software testing.Perform other duties as assigned.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishExcellent interpersonal skills and ability to present performance feedback effectivelyExcellent presentation skills with small- to medium-sized groupsStrong analytical abilityAbility to work independentlyEducationBachelor s degree in business administration, computer science or related fieldToolsOffice suite Powerpoint, Word, Outlook, Excel, etcApplication Lifecycle ManagerVisioRelated Work ExperienceProcedural documentation and project implementation experiencePREFERRED QUALIFICATIONSSkills/Abilities and KnowledgeDemonstrated defect management and technical process flow abilitiesEducationCAPM Certified Associate in Project Management or CBAP Certified Business Analysis Professional CertificationsRelated Work Experience2 years of Mobile industry experience preferred2 years of User Acceptance or Quality Assurance testingWORKING CONDITIONSNormal office conditionsTravel as needed 0-25%The Spectrum brand is powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityCompany will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinance