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Charter Spectrum Billing Analyst II Bulk in Maryland Heights, Missouri

BILLING ANALYST II-BULKless thanbr>Apply Now DATE POSTED 05/15/2020 Requisition Number: 261999BR Location: United States - Missouri - Maryland Heights Area of Interest: Customer Operations Position Type: Full Time JOB SUMMARYless thanbr>Responsible for providing technical support and assisting in developing and implementing related to 3rd party billing systems used by Company . Analyze systems for ongoing performance improvements at user and system levels. May perform software testing, documentation and provide training.less thanbr>MAJOR DUTIES AND RESPONSIBILITIESless thanbr>Actively and consistently support all efforts to simplify and enhance the customer experienceless thanbr>Assist in the development of software requirementsless thanbr>Develop and document user methods and proceduresless thanbr>Analyze systems for ongoing performance improvements at user and system levelsless thanbr>May provide support for mass adjustments, reporting, interfaces, security, environments, outage and trouble ticketingless thanbr>Respond to requests made via Change Request Management, Issue Management andless thanbr>On site supportless thanbr>May support processing of lockbox tapes; work with Billing Representatives on keying-in backlog and process measurementless thanbr>Train and assist junior level staff as well as system usersless thanbr>Assist in scheduling workloads and monitoring projects and provide status reportsless thanbr>Perform other duties a requested by supervisor.less thanbr>REQUIRED QUALIFICATIONSless thanbr>Skills/Abilities and Knowledgeless thanbr> * Ability to analyze and interpret dataless thanbr> * Ability to communicate with all levels of management and company personnelless thanbr> * Ability to handle multiple projects and tasksless thanbr> * Ability to maintain confidentialityless thanbr> * Ability to make decisions and solve problems while working under pressureless thanbr> * Ability to show judgment and initiative and to accomplish job dutiesless thanbr> * Ability to work independentlyless thanbr> * Knowledge of industry requirements used to support end user cable, data, and telephony billingless thanbr> * Knowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activitiesless thanbr> * Proficient in Microsoft desktop products including Access, Word, Excel, Power Point, and Projectless thanbr>Educationless thanbr> * Bachelor's degree in Information Technology or related field or equivalent experience.less thanbr> Related Work Experienceless thanbr> * 3+ years of Supporting, testing and documenting various information technology and billing systemsless thanbr> WORKING CONDITIONSless thanbr> * Office environmentless thanbr> * Some travel requiredless thanbr> The Spectrum brands including Spectrum Networks, Spectrum Enterprise and Spectrum Reach are powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws. FCC Unit: 13526 Business Unit: Customer Operations Apply Now Apply Laterless thanbr>The Spectrum brand is powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.less thanbr>less tha

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