National Dentex Dental Lab Technician II (Denture Setup) in Lee's Summit, Missouri
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 30+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Mallow Tru Dental Lab in Lee's Summit, MO for a Dental Laboratory Technician II.
The regular hours for this position are from 7:30 a.m. to 4:30 p.m., Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K, and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
Maintain quality service through quality standards; analyzing and resolving quality problems; identifying trends; recommending system improvements.
Participate in the production of fixed product according to customer specifications.·
Follow up on all customer complaints to ensure the issues identified are resolved to the customers’ satisfaction and use as an opportunity to coach others
Handle all escalated phone calls, assist, and troubleshoot all technical issues and phone calls presented by accounts and or employees.
Actively participate and share ideas for improvement that will positively shape the relationship the laboratory has with customers.
Individually responsible for continued learning in-depth product knowledge, staying current with laboratory and industry product and technology updates.
Ensure the responsible use, safety and care of equipment.
Ensure preventive maintenance requirements are met and that work areas of the department are kept clean.
Participate in Company sponsored training and meetings as required.
Support and incorporate NDX’s Mission, Vision and Core Values into daily endeavors.
All other duties as assigned.
Skills and Abilities Required:
Must be able to read, write, speak and understand English.
Ability to effectively present information to team members and management team.
Ability to work in a fast paced, ever changing work environment.
Must have computer skills including typing and familiarity with Microsoft Office products.
Verbally communicate with all levels of staff, leadership and customers maintaining a positive demeanor and nurturing teamwork.
Must be familiar with Quality Management, and Developing Standards.
QC fixed work prior to returning to customer
Must be a results driven individual.
Attention to detail.
Strong professional, ethical and personal integrity.
Read and interpret prescriptions and other required documentation
Ability to effectively communicate technical information.
Must perform duties in an independent manner with minimal direction and supervision.
Ability to listen and assesses situations, providing possible solutions and feedback for consideration.
Minimum Education and Experience Required:
Required: High School diploma or equivalent required.
Required: Production and/or Manufacturing experience.
Preferred: Experience in management of processes and team members in a dental environment.
Preferred: Certified Dental Laboratory Technician (CDT)
Preferred: Customer Service experience
Loyal: Shows firm and constant support to a cause
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)