Medical Transportation Management Inc. Telephony Administrator I REQ2066 in Lake Saint Louis, Missouri

Consider a Career at MTMFrom entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Associations Fit-Friendly Worksites Recognition program. As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities. MTM, Inc. continues to grow and we are seeking a Telephony Administrator MTM, Inc. is a healthcare services and transportation management company whose mission is to develop innovative solutions for accessing healthcare, increasing independence, and connecting community resources. MTM is made up of people who share a passion for making a positive impact. Our culture promotes healthy living, excellent work/life balance, and career advancement opportunities. MTM is a fun place to work, where individuality is encouraged and hard work is rewarded. The Telephony Administrator I is responsible for ensuring the proper day-to-day operations of MTMs Telephony systems. This position shall provide overall system administration and move/add/change support for MTMs I3 Telephony system including developing and maintaining support documentation and records. The Telephony Administrator I is also responsible for aiding the Technology Infrastructure and IP Telephony group with the development and/or installation of technical solutions for any need that may arise. The ideal candidate for this position will be detailed and task oriented with the ability to hit deadlines and follow processes. This position is located at our office in Lake St. Louis, Missouri. Responsibilities:Daily support of I3 phone systemRespond to day-to-day IP Telephony related issues brought forth from business partners Troubleshoot outagesWork closely with MTM Operations Management team to ensure that service level commitments are metConfiguring and installing IP telephones for new users and removing severed employee phone accountsManage telephony deploymentsMaintain and support MTMs IP Telephony systemsSupport fax solution including troubleshooting fax errors, creating and changing current accounts, and responding to requests for new fax numbersSupport ticket request within defined SLAMaintain documentation with detailed service informationUpdate Telephony Queues. This will include custom script managementRespond to telephony hardware and software alarms or other issues within TelephonyMaintain inventory of telephone sets and all other Telephony system equipment (e.g. analog gateways)Support new site implementationsCreate, adjust, and modify call scripts as requestedPerform moves, adds, and changes (MACs) as necessaryGenerate ad hoc and scheduled telephony reports as needed Minimum Qualifications:High School Diploma or GED equivalentAssociates degree or Bachelors degree in IT or business management, preferred2 years relevant Telephony experiencePrevious IT customer service experiencePrevious experience troubleshooting, and performing moves, adds, changesCisco CCNA or related telephony certification, preferredMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Competency Based Qualifications:Resourcefully troubleshoots issues before escalation Strong active listening