S4 Inc. IT Service Delivery Consult Mid/Tier II in KCMO, Missouri

IT Service Delivery Consult Mid/Tier II

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  • KCMO, MO, USA

  • Commensurate with experience

  • Full Time

  • Secret

    Comprehensive benefits package with 401k

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Job Title: IT Service Delivery Consult Mid/Tier II

Work Location: Kansas City, MO

Clearance: Current active Secret

Please note that you must be a US citizen to apply to this job posting

Education: HS Diploma/GED

Experience: Four to nine (4-9) years' experience with Hardware (HW) or Software (SW) Asset Management

Certification: Information Technology Infrastructure Library (ITIL) version 3 Foundation

Schedule: Monday Friday, and ability to work weekends and holidays if needed, or provide on call support

Travel: Occasional

Salary: Commensurate with experience

Job Listing Number: MO18004

Contract Labor Category: IT Service Delivery Consult Mid/Tier II

Job Duties:

  • Use suite of Marine Corps toolset to maximize early detection of impending events.

  • Maximize early detection of event outliers for proactive escalation to Defensive Cyberspace Operations Section (DCOS) and Battle Captain.

  • Define a triage and escalation mechanism for anomalies.

  • Remain vigilant of user applications acting unpredictably or becoming unresponsive due to adversary exploitation of unpatched vulnerabilities, flood of network traffic resulting from Denial of Service (DoS) attack and other occurrences that may be triggered by cyber events.

  • Use enterprise call volume as a metric to recognize anomalous activity.

  • Conduct ongoing ticket trend analysis to increase overall situational awareness

  • Develop reports, trend analyses, scorecards, statistical models, and dashboards that monitor the health and performance of the service desk operations.

  • Review and implement Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) and other technical metrics for use in reports.

  • Collect operational data from enterprise IT data systems used by the USMC.

  • Know the mission, the organization, and the decision making culture of the organization and provide information that support command leadership.

  • Be familiar with and able to operate enterprise reporting tools, such as SQL Reporting Services, Oracle Analytics, or SAP Business Objects Enterprise.

  • Responsible for ensuring the internal processes related to Information Technology (IT) Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability.

  • This role will leverage processes, utilizing Information Technology Infrastructure Library (ITIL) best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives.

  • The primary areas of responsibility will be the areas of Incident, Problem, Change and Availability Management.

  • This role will also ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization.

Experience: The individual must possess:

  • Four to nine (4-9) years' experience with Hardware (HW) or Software (SW) Asset Management.

  • Information Technology Infrastructure Library (ITIL) version 3 Foundation

Qualifications:

  • Current active Secret security clearance

  • HS Diploma/GED

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off. We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program. If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.

S4 Inc. https://s4inc.applicantpool.com

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