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MAXIMUS Workforce Labor Hours Specialist - 2019-46264 in Kansas City, Missouri

The Labor Hours Specialist will be responsible for performing tasks related to the verification of hours worked as they relate to call center forecast.Job Description SummaryEssential Job Duties:* Work with a remote team and site leadership to aggregate forecast data and speak to variances between projected and actual hours by utilizing daily reports from available sources (ACD (Automated Call Distribution), Time Keeping Systems (TKS), Scheduling software).* Compare data from a variety of systems to ensure timely and accurate timecards are submitted each pay period.* Creates excel spreadsheets with complex formulas for data comparison from multiple systems to include Workforce Management and TKS.* Ensure site staff uses correct charge codes and work with management to correct errors.* Monitor TKS to ensure accurate employee punches during shift.* Answer questions from Management staff about timecards* Escalate questions and issues to Timecard Administrator, as appropriate* Refer supervisors and managers to CQA employer Human Capital, Help Desk, Finance, TKS support for system issues or other escalations* Must be comfortable obtaining deadline driven artifacts from a multitude of resources to include department management and staff with varying schedules* Works on assignments that are moderately difficult requiring judgment and ability to analyze complex information to resolve issues* Communicates to employees on complex or sensitive issues and/or draft responses for leadership team* Familiarity with MS SharePoint file actions, structure, and file governance to be able to maintain site SharePoint pages to support TKS.* Anticipate issues proactively and escalate to management as appropriate* Responsible for adhering to all established safety standardsiiEducation and Experience Requirements:* Some college required* Associates degree from an accredited college or university preferred* Previous experience in workforce management preferred* 1 year of call center experience preferred* Strong data entry and telephone skills* Moderate to Advanced Proficiency in MS Excel to include familiarity with search formulas such as v and h-lookup.* Excellent organizational, written and verbal communication skills* Ability to communicate appropriately to all executive level management* Ability to create complex labor hour reports to identify variances using Excel* Ability to perform comfortably in a fast-paced, deadline-oriented work environment* Ability to work as a team member, as well as, independently* Ability to maintain confidentiality and security of all information* Ability to comply with current and updated policies and procedures* Ability to successfully execute many complex tasks simultaneously* Ability to work in a high-pressure environmentIn accordance with contractual requirements:* Employment and continued employment is contingent upon obtaining and maintaining a favorable initial and final suitability determination, which will be decided in the sole discretion of the Census Bureau.Sponsorship:* MAXIMUS is unable to provide visa sponsorship in support of 2020 CQA Program.Residency requirement:* Non-citizens must possess a valid and non-expired Permanent Resident Card or Employment Authorization Card. The suitability assessment requires residency in the United States for a cumulative period of three (3) years over a five-year period ending with the date of the security application prior to starting work in support of the 2020 CQA program.#CB#Kansas City, MOHiring Event!iThursday, Nov. 14th i10am i 2pmi7920 NW 110th St. - Kansas City, MOOn the spot interviews and offers i walk-ins welcome!iPlease bring your resume and two (2) government issued IDs, one of which must be a photo ID**iAbout MAXIMUS:Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the Peoplei, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human servi