Koch Business Solutions, LP Technical Support Professional in Kansas City, Missouri

Who are we? Watch to find out!The Koch Business Solutions Service Desk is an Incident Response Center dedicated to providing IT solutions to Koch employees worldwide. This is not your typical call center, rinse, repeat, and dispatch position. At KBS, we have worked diligently to bring meaningful work to our first responders to provide immediate solutions to complex technical situations. We have shared knowledge across our organization to provide our specialists with the tools and resources to handle 2nd and, in some cases, 3rd level support issues. Together with our Asia-based center, we are responsible for ensuring our customers receive the IT support they need via phone, chat, and self-service 24x7. If you are passionate about people and providing IT solutions, this is the role for you!A Day In The Life Typically Includes:Providing high quality Customer Service to customers by building relationships and trust through appropriate communication and responsive service while troubleshooting complex IT issues.Conveying troubleshooting steps and information to customers via phone calls, chat and email.Troubleshooting complex technical problems and properly documenting all customer requests via a ticketing system.Providing first level support for all IT related needs such as:Software and hardware installs, general support, and troubleshooting for remotely resolvable issues. Including Microsoft products and business specific applications.Wireless device support and troubleshooting, including Apple, and Android products.Printer and Scanning troubleshooting.Consulting and building knowledge documents to implement solutions or appropriately escalate customers requests or incidents to next tier of support, when necessary.Assist in identifying process improvement opportunities, both within and outside our group.What You Will Need:Basic Qualifications:One (1) or moreyears of experience in IT position and/or completion of an Associates degree or higher in IT or business related disciplinewith six (6) months of application dateOne (1) or moreyears of experience in a customer facing position Microsoft Office or enterprise-wide communication system experienceExperience communicating with all levels of the organization (i.e., via reports, e-mail, verbally, and/or in small/large group settings) High School Diploma/GEDWhat Will Put You Ahead?Preferred Qualifications:CompTIA A and N_ Two (2) or more years ofexperience in an IT technician or IT customer support roleExperience with Scripting/automation tools (i.e.:Python, Ruby, Powershell) Previous experience in an office environment and/or prior military experience Previous leadership experience (formal or informal) Want to learn more about KBS?Salary and benefits commensurate with experience.We are an equal opportunity employer. Minority/Female/Disabled/VeteranExcept where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdfFollow us VEVRAA Federal ContractorEqual Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity