Cerner Technical Support Engineer in Kansas City, Missouri
Technical Support Engineer
As a Technical Support Engineer, you will provide Technical Support for internal Tools/Applications and Processes. The Technical Support Engineer proactively monitors system/application alarms, investigate, analyze, resolve, or escalate alarms and service requests.
You will prioritize and manage work queue in accordance with service level agreements, document investigation and issue resolution, triage issues to appropriate second-level resources for resolution, investigate and diagnose performance issues of Tools/Applications.
This requires troubleshooting by gathering information, shadowing end users, testing workflows internally/externally, analyzing log files, working with third party vendors, querying tables and updating database fields.
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Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.
Entry Level/ Junior Professional
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
EEO is the Law (English) (https://www.cerner.com/-/media/FF88D3155CB245EB98BA1DB8F934E3E5.ashx)
E-Verify Participation (English)
Right to Work (English) (https://www.cerner.com/-/media/E1CD6BEF8082430E882E5CD9D5165A86.ashx)
EEO is the Law (Spanish)
E-Verify Participation (Spanish) (https://www.cerner.com/-/media/88648CD9668E49FBA6EB9C11FAA1634F.ashx)
Right to Work (Spanish)
- Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, Computer Information Systems, or equivalent relevant work experience
Experience with SQL and Linux/Unix.
Experience with Tools like Maven/Docker, GitHub, Artifactory, Jenkins, Nexus etc.
Ability to perform investigative techniques related to reading log files, debugging errors, and querying databases.
3-5 Years of experience in Applications/Tools Support.
Strong analytical and problem-solving abilities.
Ability to learn & work both independently and as part of a team in a fast-paced environment and apply new technical skills & concepts quickly.
Ability to manage multiple tasks/issues simultaneously.
Must possess the initiative to resolve issues before they become critical.
Innovative, self-motivated, and able to interact with all levels of the organization.
Possess basic Knowledge of Software Life cycle.
Strong written and verbal communication skills with exceptional customer service & people skills.
Demonstrate attention to detail while providing consistent results
Must currently reside in the Kansas City Metropolitan area
Willing to work additional or irregular hours as needed and allowed by local regulations.
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report and compromises of security within scope of position.
Perform other responsibilities as assigned
Ability to participate in an on-call rotation
Ability to manage multiple project tasks simultaneously.
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