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Commerce Bank Technical Account Manager Senior in Kansas City, Missouri

About Working at Commerce

Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we’ve been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.

About This Job

This position is for a Level III Technical Account Manager where the primary responsibilities are Application Set Up/Support and Technical Liaison.

The Technical Account Manager III serves as a business / technology liaison between internal / external Commercial Payments customers and technical members of project teams including 3rd party vendors and internal Commerce Bank IT staff to research and/or implement information technology solutions with business initiatives.

Technical Implementation and diagnostic problem solving of issues with Commercial Payments products and services will be the primary duty for this position. The Technical Implementation includes but is not limited to software setup, participating in weekly client calls during the implementation phase, requirements gathering, leading discussions on file and API specs, file transmissions rules configuration . The incumbent must have strong communication skills across a variety of audiences and will be expected to serve as the subject matter expert on technical aspects of the implementation to external clients. A successful Technical Account Manager will display initiative in researching and understanding technical aspects of the system, including end-to-end system design, and expected inputs and outputs. Strong technical skills in API’s and multi-functional web based systems with complicated reporting structures are expected, along with strong diagnostic skills to assist or fully handle technical issues.

Essential Functions

  • Develop solutions and recommendations to client based on stated needs

  • Identifies and documents business and testing requirements for defined projects; translates requirements into specifications for technical project members

  • Facilitates effective dialogue with clients to fully understand their business strategy, process, key drivers, and technology to identify solutions to meet their goals

  • Provides functional product support to internal Commerce teams

  • Communicate customer issues, questions, project updates and system problems to technical and non-technical individuals.

  • Provides support to clients in resolving basic, moderate and severe technical issues

  • Make sure deliverables are completed with quality, consistently on time and meet client expectations

  • Collaborates and coordinates problem-solving efforts between clients and IT or third-party vendors, software support, investigation and analysis of problems related to the analyst area of responsibility.

  • Notify and prepare end-users for system outages, releases, and enhancements. Act as a liaison and escalation point between clients and service providers

  • Administer system change control and maintain system access in test and production environments by adhering to policies/procedures and documenting all changes.

  • Facilitate discussions with Information Technology professionals within client organizations to establish and configure appropriate file transfers and webservice calls.

  • Conduct, observe and analyze outcome from client usability testing sessions and assist with internal piloting & testing of new functionality prior to client use.

  • Provide innovative outside the box solutions for complex client initiatives.

  • Establish framework for necessary technical contributions from Internal, Client and Vendor partners to meet project goals.

  • This role offers career growth opportunities for motivated individuals

  • 24 X 7 platform support through a rotational on call schedule

  • Occasional overnight travel may be required. Typically, less than 25% of the time annually.

Work Schedule

  • Monday-Friday, 8:00AM-5:00PM

Knowledge, Skills, and Abilities

  • Knowledge of technical concepts and terminology

  • Technical skills related to file transfer protocols, file specs and APIs

  • An ability to write code is not required with this role

  • Working knowledge of various file formats and structures

  • Basic Accounting knowledge is preferred

  • Previous experience working with Customer Relationship Management tools such as Salesforce and Zendesk or application and lifecycle management tools like Jira or TFS

Education/Experience

  • Bachelor's degree with emphasis in Information Systems, or related area or equivalent combination of education and work experience

  • A minimum of 1-3 years of business analysis experience in a technical setting is preferred

  • Working knowledge of the Agile project methodology

  • Demonstrated decision making, analytical and problem-solving skills, as well as technical aptitude

  • Demonstrated organizational and planning capabilities and ability to handle multiple tasks, projects, and priorities in a fast-paced environment

  • Effective verbal, written and interpersonal communication skills

  • Experience using software applications such as Word, Excel, PowerPoint, Microsoft Project, and Visio

  • Detail oriented with a proven ability to adapt to changes quickly

  • Ability to write reports, business correspondence, and procedures

  • Capable of delivering on multiple competing priorities with little supervision

  • Experience with reporting platforms such as BIRT and Business Objects preferred.

  • Ability to effectively present information and respond to questions from managers and staff members

  • Analytical problem-solving skills

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce)

Inclusion and Diversity at Commerce

How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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    Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.

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