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Leidos Sr. Help Desk Support in Kansas City, Missouri

Description

Job Description:

The selected candidate will receive a $5K Sign On Bonus!

The qualified candidate will c onduct operations in support of the Enterprise Service Desk. Execute scripts and answer calls. Other duties and responsibilities include:

  • Troubleshoot, resolve, and/or escalate technical issues.

  • Open and close tickets.

  • Correlate events and incidents for management of Information Technology (IT) Services.

Basic Qualifications:

  • High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience

  • Active DOD Secret clearance

  • Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

  • Information Assurance Technician (IAT) Level II

  • Must possess a certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc.

  • Must possess MTA for Windows OS certification

External Referral Bonus:Ineligible

External Referral Bonus $:

Potential for Telework:No

Clearance Level Required:Secret

Travel:Yes, 10% of the time

Scheduled Weekly Hours:40

Shift:Day

Requisition Category:Professional

Job Family:SCA Computer Support

Pay Range: REQNUMBER: R-00055937

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

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