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Bank of America SOACC Operations Specialist I- 1st shift - KC, MO in Kansas City, Missouri

SOACC Operations Specialist I- 1st shift - KC, MO

Kansas City, Missouri

Job Description:

Position must be located in Kansas City, MO

Must be able to work 1st shift hours of 6:30am-3pm including weekends and holidays as scheduled

Specific Description

Operations Specialists provide direction, effective communication and outstanding customer service for Employees in very stressful situations and maintain a professional composure at all times while gathering situational awareness of all life safety, criminal or otherwise impacting incidents to open concise engagement communications in the Corporate Security Incident Management System. Through this process, Operations Specialists engage Protective Services, Life Safety, Threat Management, GIS, FIG, local, state and federal law enforcement, Corporate Workplace, and other groups as required to mitigate and bring resolution to incidents reported to SOACC.

Key objectives for this position

Communication, Alarm Monitoring, and Emergency Response – 70%

  • Represent Bank of America as the first point of contact for physical security events occurring throughout the enterprise footprint

  • Engagement of appropriate support resources during technology issues or outages

  • Liaison between SOACC and LOBs to provide assistance and timely resolution for routine issues

  • Participate in investigations of physical security incidents and other incidents as directed, providing timely, thorough and accurate documentation appropriate for distribution to SOACC management

  • Accurately obtain, analyze, and disseminate details of physical security incidents to ensure appropriate engagement of additional parties on an as needed basis

  • Document engagement reports pertaining to physical security incidents into an incident management system

  • Electronically monitor and respond to security system alerts (access control, video, and alarms) used to protect the assets of the company.

  • Dispatch and liaison between emergency services and bank or bank-contracted personnel on an as-needed basis

  • Act as a central point of communication through emergency events

Compliance and Ongoing Development – 20%

  • Meet all objectives of the Operations program operating within a stable workforce of engaged, cooperative, spirited and well coached team of professional employees

  • Maintain compliance with LOB policies and procedures to include work schedules and timekeeping routines as directed by their managers

  • Participate in ongoing training, cross training and career development activities

  • Participate in additional projects or special assignments to ensure the continued success of the Bank of America team

Security System Administration - 10%

  • Receive and process service calls for all security equipment throughout the organization.

  • Add, remove, modify and manage access to monitored facilities in line with guidelines and expectations provided

  • Add, remove, modify and manage system configurations, user profiles, and action plans for all security systems in the Corporate Security Operations Command Center

Required Skills/Qualifications

  • Minimum of an Associate’s degree in Criminal Justice, an IT related field or equivalent work experience

  • Must be highly organized and can handle several tasks concurrently and prioritize work appropriately.

  • Ability to work in a team environment is essential.

  • Rapidly analyze complex alarm and incident information from systems used by SOACC and maintain proficient operational knowledge of these systems as technology advances.

  • Ability to work flexible shift schedules.

  • Ability to accurately identify issues, implement effective resolutions and/or make recommendations and appropriately elevate to senior management.

  • The Operations specialist must be flexible, energetic, and willing to take ownership for work performed and decisions made during the course of duty.

  • High degree of professionalism with a service-minded attitude

  • Strong attention to detail

  • Effective interpersonal, communication and writing skills

  • Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

  • Typing speed – 40 wpm or better

  • Ability to execute on approved business strategies with appropriate management support

  • Must have a valid driver’s license

  • Must be able work 1st shift hours/schedule

Desired Skills

  • 2-3 years of experience in a corporate security role, and a basic understanding of security system technologies (alarms, video, and access control).

  • Proficiency in MASterMind Alarm Monitoring, RemoteLink, Compass, NICE and Crystal Report Writer software

  • Demonstrated proficiency in digital video management, video systems, and intrusion detection

  • Versed in Microsoft SharePoint site usage


1st shift (United States of America)

Hours Per Week:


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .