Broadridge Financial Solutions Senior Client Manager (JR1024203) in Kansas City, Missouri
Broadridge Financial Solutions, Inc. (BR) (https://finance.yahoo.com/quote/br?ltr=1) , a $4 billion global Fintech leader and part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry.
Broadridge is growing! We are seeking a Sr. Client Relationship Manager to join our team in Kansas City, MO! We are looking for someone to serve as the primary client liaison for high complexity clients. You will solicit senior management input from the client on new business directives within their firm and the associated product requirements. You'll monitor the efficiency of systems, policies and procedures and makes appropriate recommendations to ensure daily operations are efficient.
This role is paramount to setting and controlling the customer experience. We encourage our CR Managers to "own" their accounts to provide premier service to our clients. Are you a self-starter, looking be a part of a creative and dynamic team where you can help make a significant impact? See how you can contribute to our growing organization below.
Maintain exceptional client relationships; leads investigation and successfully resolves any service/delivery and/or billing issues.
Responsible for all planning surrounding daily, month-end and annual production runs. This includes ensuring material is available, providing production with volumes and instructions, attending production planning meetings, communicating progress to the client and providing any reporting back to client Handle higher level client issues, conversation and partner concerns.
Plan and execute strategic business reviews with strategic conversations with an emphasis on contract acumen Work with client and internal resources to implement client changes Ability to have client discussions at peer level and senior level Ability to assemble and present client savings, improvements and solution opportunities.
The ability to engage and manage an expanded client workload Identifies and participates in meetings to implement process improvements.
Participates in cross functional groups that are implementing business initiatives Display a positive attitude and inspires others for greater performance Decline any decision which could breach BR best practice, cause harm/risk to a client or harm/overwhelm an associate.
May perform other duties/responsibilities as needed or assigned.
Bachelor’s degree or equivalent experience preferred
At least five years of Client Service experience
Strong verbal and visual presentation skills
Ability to communicate clearly and effectively among large audiences
Ability to remain organized and document client service requirements for multiple clients simultaneously
Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status.
"Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth."
US applicants: Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster.
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