Omnicell, Inc. Project Intake Manager in Kansas City, Missouri
Project Intake Manager
Location Kansas City, MO
Job Category Field Operations
Employment Duration Full-Time Regular
Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.
Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!
Project Intake Manager
The Project Intake Manager reports to the Sr. Manager/Manager Workforce Management and will be responsible for supporting all processes and systems relating to the intake of new and existing customer project engagements. This will include quote review, internal and external project discovery and internal transition to the PMO and Project Support team. Pre-contract engagements would include but, not limited to, discussing/explaining Omnicell professional services offerings, project methodology and drafting high level project timelines.
Monitor and process all new customer orders (new and existing) as defined in the workforce management standard operating processes
For all new projects, meeting project intake process criteria, ensure all project information correctly documented and of the highest quality. Including quote review, internal discovery, timelines, desired outcomes and other relevant information
Assist with managing and increasing project intake accuracy and ensuring project is ready to be scheduled and resourced.
Work closely with resource manager, PMO and implementation services leadership to resolve project scheduling and resource conflicts.
Build, maintain, and communicate project intake metrics, opportunities and challenges
Develop & manage a program and delivery methodology, with the end goal of efficient project scheduling, and clear customer expectations, deliverables and outcomes
Along with resource management, run weekly resource meeting and facilitate project issues / conflict resolution with Professional Services and appropriate department heads
Manage all aspects of project intake with transparency to business leaders. Source input from Professional Services leaders as needed
Consult with Professional Services leaders and Project Managers/Associate Project Managers to identify appropriate project timelines for each account, solution, and project
Maintain constant knowledge of current, upcoming projects and sales growth development activities as they relate to scheduling
Arrange weekly meetings with Professional Services Management team to discuss all active projects and potential new business
Receive, analyze and report on weekly project intake to Professional Services Management team
Alert Senior Management team of any potential concerns or issues with meeting key client deliverables
Special projects as assigned
Attend weekly resource calls and manage collaboration process with other department or practice to share resources on an as needed basis
Recommend process improvements for Resource Management
Responsible for managing overall utilization
Work to resolve any issues regarding under or over allocations of current staff members
Required Knowledge & Skills
The ideal candidate must be able to operate in a fast-paced, high-growth work environment andoperate entrepreneurially and collaboratively to accomplish deliverables.
Outstanding time management and prioritizing skill is required to be a successful candidate.
Proficiency in MS Office applications including Microsoft excel
Knowledge of workforce management solutions
Assertive conflict-resolution and problem-solving skills
Clear and concise communication in both written and verbal form
Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results
Highly detail oriented and able to work autonomously
Ability to manage multiple tasks and tight deadlines with confidence and ease
Ability to prioritize and organize workload across multiple groups
Bachelor’s degree or in lieu of degree, a professional healthcare certification
3+ years resource management or project management experience in software solutions industry
1+ years experience building project timelines
2+ years experience developing project intake metrics and dashboards from scratch
25% Travel Required
Remote Home Office Work
Compensation will vary based on region. For the state of Colorado only, expected pay is $63,000 to 81,000. Benefits can be found on www.omnicellbenefits.com at http://www.omnicellbenefits.com/ .
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.