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H&R Block Program Manager in KANSAS CITY, Missouri



Program Manager

What you'll do... :

H&R Block, the world's leader in tax preparation services, is looking for a Program Manager, DevOps Transformation.

Join us as we modernize our technology landscape and increase the speed and quality we deliver new products and capabilities to our associates and clients. Working closely with the Director, DevOps Transformation and the Agile/DevOps coaching team, you will help influence and collaborate with the entire IT organization, act as a change agent, and manage a goal-oriented metrics driven framework. H&R Block is in the midst of positive cultural and technological change, and this role is pivotal in accelerating and guiding the change.

  • Responsible for the development and implementation of assigned program(s) including coordinating the business change. Act as a single point of contact for assigned program(s).

  • Work in partnership with business leaders to obtain and commit necessary associate resources at the appropriate time, level, and expertise to support the projects required to support the program.

  • Deliver programs on time and on budget with superior quality.

  • Provide regular status updates to leadership teams.

  • Monitor and mitigate project/ program risks.

  • Ensure completion of program deliverables. Ensure projects that are part of the program are delivered on time and on budget with superior quality.

  • Oversee teams of individuals from cross functional teams, as well as vendors to accomplish project/program outcomes.

  • Ensure compliance with corporate project management office, using appropriate project management tools, processes and procedures.

  • Manage the project budget, putting in place financial disciplines and ensuring their execution to meet or beat budget.

  • Manage vendor relationships and ensure their delivery, on time and on budget.

  • Responsible for the delivery of project components.

Job ID:






About H&R Block... :

We’re here to live our purpose—to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you’ll add to the momentum of a forward-thinking company—one that defined an industry and is now leading its transformation.

It would be even better if you also had... :

  • Experience in Big 4 consulting environment

  • Tax or financial background

What you'll bring to the team... :

  • Bachelor’s degree in Business, IT or Management

  • 7-10 years of business experience.

  • 5 years of project management experience.

  • Program management experience leading large programs that involve significant business change.

  • Experience leading large teams in a matrix management environment.

  • Demonstrated track record of establishing priorities and meeting deadlines.

  • Experience developing and managing program budgets.

  • Knowledge of business case development including cost/benefit analysis, NPV, current and future state assessments.

  • Experience managing vendor agreements and tracking service levels.

  • Familiarity with compliance (regulatory, SOX, etc.) and governance issues.

  • Advanced oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences.

  • Strong supervisory and matrix management skills and ability to oversee tasks delegated to others.

  • Ability to manage large technology initiative with distributed teams

  • Experience in managing technology initiatives, preferably with systems that handles significant load with concurrency and data

Posting Title:

Program Manager - DevOps Transformation

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Job Family:

Project Management