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Commerce Bank Operations Business Analyst in Kansas City, Missouri

About Working at Commerce

Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we’ve been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.

About This Job

The Operations Business Analyst plays a critical role in working with business process owners to understand and document processes, as well as identify and design automation solutions. They will also work with developers, IT and LOBs to conduct testing of solutions for effective deployment for a range of low code technologies. This role serves as the liaison between the business process owners and the citizen developers; managing conversations, influencing, and project planning. This position will participate in a number of concurrent projects, many of which will be found on the Bank’s strategic project list.

Essential Functions

  • Plan and lead Agile project meetings with business process owners and developers

  • Work with business process owner to observe the process to analyze steps, interdependencies, and required applications

  • Think creatively to identify opportunities, non-technical or technical solutions, while completing and refining the Cost Benefit Analysis

  • Create automation design documents and validate with business process owners

  • Obtain required test data; perform functional and performance testing

  • Document existing and changing requirements while influencing for the optimal solution

  • Coordinate with IT operations for test scripts, QA, and deployment

  • Develop and perform rigorous User Acceptance Testing, in conjunction with process owners and project team

  • Implement solutions with business partners; includes training, documentation, and follow-up

  • Working with a range of technologies including RPA, OCR, and eSignature platforms

Knowledge, Skills, and Abilities

  • Strong communication skills with the ability to liaise between developers and process owners to identify and design automations

  • Strong problem-solving and logic-based reasoning skills

  • Proficient in Microsoft Visio or other equivalent process flow-charting tool

  • Ability to produce clear and concise documentation

  • Ability to conduct interviews and build relationships across business, functions, and IT stakeholders

  • Working knowledge of the Agile project methodology

  • Interest or experience in RPA, OCR, or eSignature technology preferred

  • Excellent planning, organization, and time management skills

  • Six Sigma Green Belt certification preferred


  • Bachelor's degree in Information Technology, Business, Math, Engineering, Marketing, or related field

  • 1-3 years' experience in process evaluation, deconstruction and improvement, and experience in IT solutioning, test planning, test execution, and remediation

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce)

Inclusion and Diversity at Commerce

How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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    Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.