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Abbott Manager, Implementation in Kansas City, Missouri

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Implementation Manager

Position Summary

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions.

Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

We currently have an opportunity for an Implementation Manager to join our locations in either Kansas City, MO or Richmond, VA. In this role, you will lead Client Implementation teams supporting key Enterprise National Accounts clients, ensuring their successful implementation, retention and growth. You will develop and maintain strong relationships with the Senior Leadership of National Account Enterprise accounts, while identifying and implementing strategies for growth, and providing solutions that promote execution and stability. You will also have the opportunity to lead teams of high performing employees, working consultatively with cross-functional teams within Abbott to meet client needs and ensure a positive client experience.

We prefer Kansas City, MO or Richmond, VA for the role but will consider remote work as a possible option for a very qualified candidate.


  • Reporting to senior leadership health of NAVICA program, align and execute client’s strategies with Executive Leadership

  • Manage Product Implementation teams, including talent and organization planning

  • Handle high-level escalations with clients

  • Manage relationships with key enterprise clients, ensuring excellent client satisfaction, loyalty and advocacy to expand accounts. Lead the team through the Key Account onboarding process, ensuring that internal resources are allocated as needed for a flawless execution and utilization of products.

  • Proactively identify each client’s needs, business goals and technology strategy and mobilize internal Abbott resources to provide needed solutions.

  • Participate in the strategic direction of Account Management.

  • Support, coach, and grow teams and ensure cross team communication.

  • Contribute to employees’ professional development and manage the processes of hiring, coaching and developing employees.

  • Reward/Acknowledge employee achievements and make recommendations for hiring and employee promotion.

  • Identify areas that need improvement and make necessary changes.

  • Evaluate performance and build a high performing team

  • Foster a cooperative and harmonious work environment conducive to maximizing employee morale and productivity.

  • Conduct regular team meetings/communication with staff, including regular one on ones with team members.

  • Create account plans and retention strategies, and conduct regular reviews with clients to secure client engagement.

  • Understand and articulate account details regarding account productivity to drive retention and value.

  • < 20% travel.



  • Bachelor’s degree or equivalent combination of education and work experience required

  • 8+ years of managing key enterprise strategic accounts

  • 5 years of leading and managing Implementation or Consulting organizations


  • Technical Project Management background a plus

  • Track record of having driven high client satisfaction rates with client engagement and personal communication style

  • Detail-oriented with strong analytical, technical, research and problem-solving skills

  • Mature, professional attitude, accustomed to client implementation/consulting environments

  • Ability to communicate and develop strong working relationships across multiple levels of the organization

  • Ability to adapt and thrive in a fast-pace, rapidly changing and demanding environment, with a sense of urgency in to order to comply with various time deadlines and competing demands

  • Effectively manage the challenges of supported numerous concurrent clients, escalations and client success

  • Possess strong organizational, planning, time management and multi-tasking skills and ability to prioritize workload for yourself and your department, including expedited processing / rush items.

  • Demonstrated success working both individually and with a team in a fast-paced, high volume, deadline-oriented environment with emphasis on accuracy and timeliness

  • Knowledge of Abbott products and software applications a plus

  • Must have proven skills and experience in extensive interactive client relationships

  • Must have strong organizational, follow up skills and attention for details to successfully manage competing priorities and build credibility with clients

  • Outstanding leadership skills


At Abbott, you can have a good job that can grow into a great career. We offer:

  • Training and career development, with onboarding programs for new employees and tuition assistance

  • Financial security through competitive compensation, incentives and retirement plans

  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

  • Paid time off

  • 401(k) retirement savings with a generous company match

  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com