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Leidos IT Service Delivery Consultant / Site Manager in Kansas City, Missouri

Description

Job Description:

Leidos is looking to hire a IT Service Delivery Consultant / Site Manager in Kansas City, MO to join our newly awarded NGEN program.

Leidos is pleased to announce that it has been awarded the Next Generation Enterprise Network-Recompete (NGEN-R) Contract. This is an eight-year, $7.7 billion contract that is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps.

NGEN-R is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport portion of NGEN-R, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

Job DescriptionThe selected candidate will be responsible for ensuring the internal processes related to Information Technology (IT) Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. Additional job duties and responsibilities include:

  • Leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys, and sustains high quality, highly available solutions that align with business and IT strategic objectives.

  • Provide Incident, Problem, Change, and Availability Management.

  • Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility, and visibility to the organization.

SITE MANAGER RESPONSIBILITIES:

  • Serve as Site Manager for Resource Managers to head-up, supervise and represent the team on-site.

  • Responsible for ensuring that all program goals and objectives are accomplished within the prescribed timeframe, budgetary parameters and to the customers' satisfaction

  • Provide Subject Matter Expertise and technical leadership for onsite staff. Act as chief point of contact for team members and frontline escalation point regarding workplace issues.

  • Responsible for reporting events, informing Leidos leadership of incidents and advising on potential courses of action.

  • Provide performance feedback and coaching to direct reports.

  • Manage administrative duties for team, to include team scheduling, time off requests, coordinating training, special initiatives, professional development, etc., ensuring compliance with Leidos policies.

  • Responsible for incident escalation on behalf of direct reports; pursue and attain issue resolution; coordinate with Resource Managers for interdepartmental requirements; and tracking training, certification and education for Leidos personnel.

Basic Qualifications:

  • High School Diploma and a minimum of 6 years of relevant experience

  • Active DoD Secret Clearance

  • Must possess Information Technology Infrastructure Library (ITIL) version 3 Foundation certification

  • Experience with Hardware (HW) or Software (SW) asset management.

  • Information Assurance Technician (IAT Level II)

Preferred Qualifications:

  • Additional ITILv3 certifications preferred

NGEN-MCEN

External Referral Bonus:Ineligible

Potential for Telework:No

Clearance Level Required:Secret

Travel:Yes, 10% of the time

Scheduled Weekly Hours:40

Shift:Day

Requisition Category:Professional

Job Family:Business Systems Analysis

Pay Range:

Leidos is a Fortune 500 ® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here (https://www.leidos.com/careers/pay-benefits) .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

REQNUMBER: R-00051407

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

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