Kforce IT Service Delivery Consult Mid in Kansas City, Missouri

Kforce is immediately seeking a full-time IT Service Delivery Consult Mid for our leading independent, end-to-end IT services client for a long-term project in Kansas City, KS.Summary:This role will leverage processes, utilizing Information Technology Infrastructure Library (ITIL) best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives. The primary areas of responsibility will be the areas of Incident, Problem, Change and Availability Management.Duties:

  • Coordinate status of tickets with USMC action organizations (local and enterprise), until the RqF/Incident ticket has been resolved and closed within the BMC ticketing system

  • Monitor the MCCOG SvD ticketing and support systems and escalate Incidents to the appropriate organizations, including MCNOSC, RNOSC's, Regional Service Desks, or B/P/S

  • Perform responsibilities under the Service Desk Operations Support Services

  • Assist in the development and continual updating of MCCOG ESD documentation, including all policies and procedures

  • Train, mentor, and assist the Service Desk staff in operational procedures and troubleshooting techniques, utilizing Government-provided materials

  • Maintain the MCCOG ESD Watch log with continual, accurate, and relevant updated log entries

  • Notify the MCCOG Watch officer, when a Commander Critical Information Requirement (CCIR) threshold is breached

  • Responsible for ensuring the internal processes related to Information Technology (IT) Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability

  • Conduct routine reviews of all -pending- tickets, verifying that they fall within the allowable time thresholds for each of the various priority levels

  • Perform occasional reviews of working entries made, to ensure entries have value and are well-documented

  • Requires IATII Certification

  • Four to nine (4-9) years of experience with Hardware (HW) or Software (SW) Asset Management

  • Demonstrate a high level of social skills through strong written and verbal communications skills

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours