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Generali Global Assistance Insurance Product Implementation Specialist in Kansas City, Missouri

Job Summary:

The Product Implementation Support Specialist?s primary responsibility will be to ensure the technical set up and reporting of Trip Mate?s portfolio of travel insurance programs within the long and short-term product goals. The Product Specialist is responsible for assisting the evolution of Trip Mate?s product line life cycle including new product concept testing, implementation, and expiration.

Principal Duties and Responsibilities:

  • Be an expert in the producer and product set up of Trip Mate?s current internal operating system TIPS

  • Create complicated pricing sheets in Excel

  • Troubleshoot technical challenges in product, reporting and fulfillment and advise programming team on how to solve; work collaboratively with other departments to develop short and long term solutions

  • Test potential product and fulfillment solutions within TIPS Test and on test producers, and implement technical solutions upon completion

  • Provide xml specs for business partners as needed

  • Support Business Excellence and Reconciliation on retroactive changes made to large numbers of policies

  • Policy entry in order to validate product performance

  • Participate in team discussions to develop solutions for product design and future implementation challenges to meet the needs of new and existing business partners

  • Test new product concepts within TIPS and provide feedback to departments on functionality and potential solutions

  • Set up new products into TIPS, perform preliminary quality assurance testing on accuracy of product design, coverages and rates, and coordinate with appropriate departments on complete end-to-end testing of products and rates

  • Set up fulfillment within TIPS and perform preliminary testing of functionality and accuracy

  • Create lines of business within TIPS as needed

  • Ensure that production bonuses are being properly accrued for in TIPS

  • Set up purchase page specifications and affiliate links

  • Create product pop-up notes as needed

  • Set up new partners into TIPS onto appropriate products, commission models, and lines of business

  • Inactivate partners and affiliate links

  • Coordinate with Accounting on retroactive commissions due to software companies and other booking platforms

  • Coordinate with Compliance Department in order to align product collateral to coverage setup on product install

  • Test products for compliance with underwriting guidelines

Required / Desired Knowledge, Experiences and Skills:

  • Two years of related experience in product implementation or technical support preferred

  • Experience within the travel insurance industry and/or regulated industry preferred

  • Demonstrated problem-solving, analytical and organizational skills

  • Excellent verbal and written communication skills

  • Demonstrated ability to work collaboratively and effectively with all levels within an organization

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

  • Advanced working knowledge of Microsoft Excel is required

  • Working knowledge of XML and SQL is required


  • Bachelor's degree (B. A.) from four-year college or university preferred

Physical Working Environment:

While performing the duties of this job, the employee is required to stand; walk; sit for long periods of time; use of hands to grasp, handle, or feel; reach with hands and arms; finger dexterity; talk; hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified.

Trip Mate is an Equal Opportunity Employer M/F/Disability/Veteran