Vencore Help Desk Operations Manager in Kansas City, Missouri

Description

Every day at Perspecta, we enable hundreds of thousands of people to take on our nation’s most important work. We’re a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation’s most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves—to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.

Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways—not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.

Perspecta’s talented and robust workforce—14,000 strong—stands ready to welcome you to the team. Let’s make an impact together.

Perspecta has an immediate need for a Project Manager in Kansas City, Missouri.

Communicate and gather business intelligence requirements from leadership, and translate them into technical implementations and reports.

Generate narratives and visualizations of data sources that arrest attention and invoke the call to service improvement.

Prepare monthly status report for Government.

Conduct interviews for staffing.

Make recommendations for CCRI thresholds.

Implement Government-approved wellness initiatives for the ESDB Service Desk environment.

Interface with USMC leadership and make recommendations for improvements.

Use enterprise call volume as a metric to recognize anomalous activity.

Conduct ongoing ticket trend analysis, to increase overall situational awareness

Qualifications

Education and Experience Preferred:

First Level University degree 5 years experience in project management or in like roles/businesses

Preferred PMP, COMPTIA SEC CE & ITIL v3

Knowledge and Skills Required:

Service Desk Operations.

Demonstrates an in-depth understanding of key company Services' operational policies, processes and methodologies applicable to project management. Speaks with expertise to many layers of depth related to project management methods Participates in the company Program Manager (PM) Professions community On the Project Management Professional (PMP) Certification path

Job: Services

Primary Location: United States-Missouri-Kansas City

Schedule Full-time

Shift Day Job

Travel Yes, 25 % of the Time

EEO Tagline Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories

Req ID: 1684034