Missouri Information Technology Jobs

Jobs.mo.gov mobile logo

Job Information

H&R Block Designer in KANSAS CITY, Missouri




What you'll do... :


Act as an advocate for user-centered design to ensure well-designed products, with features and interfaces that allow customers to accomplish their tasks easily. Edit structure and program content for clarity, ease of use, and style.


  • Research, analysis and strategy.

  • Apply usability engineering methods to establish user requirements, test design solutions, and evaluate product implementation.

  • Define test goals, establish participant requirements, write test plans, and conduct test sessions.

  • Analyze findings from evaluations and recommend changes to improve the user experience.

  • Assess functionality and content needs by comparing current editions to standards set by the TaxCut Federal program and by competitive products, and develop proposals for improvement.

  • Product design specification.

  • Design storyboards and prototypes of the user interaction model, workflow, information architecture, and user interface for new or modified features.

  • Write and illustrate complete functional specifications for product features.

  • Facilitation of user-centric design implementation.

  • Work with the software development team, tax teams, and project managers to ensure implementation of the specific designs.

  • Assist in editorial tasks as required.

  • Propose specific content changes in the Federal and state program based on best editorial and usability practices.

  • Contribute to the BFC interaction and user interface (UI) guidelines.


  • Bachelor's degree in Human Factors, Technical Writing, Instructional Design or related field, or the equivalent through a combination of education and work experience.

  • Two to four years experience releasing commercial web-based or end user software products.

  • Two years experience conducting usability evaluations, using current usability testing and evaluation methods.

  • Strong understanding of software development cycle (the process of specification, design, and implementation) and engineering concerns that arise in designing and building interfaces.

  • Demonstrated ability to analyze product functionality and propose usability enhancements.

  • Ability to translate customer requirements into product specifications.

  • Effective oral, written and interpersonal communication skills with one year experience writing and editing for interactive media. Exceptional listening skills.

  • Experience working with multidisciplinary teams - engineering, application development, documentation, quality assurance, customer service, and marketing teams

Job ID:








About H&R Block... :

We’re here to live our purpose—to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you’ll add to the momentum of a forward-thinking company—one that defined an industry and is now leading its transformation.

Employee Type:


It would be even better if you also had... :

What you'll bring to the team... :


  • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience:

  • 3 years Minimum related work experience

Posting Title:

UX Designer

Sponsored Job:


Job Family: