Microsoft Corporation Delivery Management Manager in Kansas City, Missouri
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
" Microsoft Consulting Services: We help ensure Microsoft customers around the world get the best outcomes from their investments in the very latest Microsoft technologies and services. We are focused on empowering customers on their digital journey, from envisioning new possibilities to delivering and supporting solutions that result in a happy customer and greater consumption of products and services."
Microsoft Consulting Services helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.
The Delivery Management Manager (DMM) leads a high-performance team of seasoned service delivery professionals well versed in delivery portfolio management practices.
The DMM is accountable for the delivery performance of their team’s assigned portfolio of customers. Their team represents Microsoft Consulting Services throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders.
The DMM serves as the Microsoft Services primary point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for both delivery and relationship management resources and supervises the services delivered to customers by their team. The DMM is responsible for driving customer satisfaction, driving customer effective use of Microsoft’s cloud platforms, services revenue growth and profitability, and the governance of delivery for their portfolio of accounts.
The ability to be effective as a DMM requires a senior executive who has held strategic management roles within Microsoft and/or leadership positions within global services or Fortune 1000 corporations. The ability to easily and effectively connect and related to senior customer executives is an imperative. DMMs develop relationships with key line-of-business executives, putting them in position to translate early business needs and insights into actionable Solution strategies and assist Business Units in driving these initiatives to early results and business value.
Bachelor’s or equivalent work experience
PMP or other project management certification preferred
Minimum of 10 years of consulting experience with a major consulting, technology or professional services firm
Demonstrated capability in managing complex projects and support engagements.
Strong executive presence and demonstrated ability to build, extend, and maintain senior client relationships.
Exceptional communication, team building and mentoring skills
Previous revenue management and forecasting experience
Demonstrated capability in developing and retaining professional talent
Demonstrated ability to lead client and consulting teams in a highly matrixed organization
Work experience should involve technical consulting, pre-sales, solution design, project envisioning, planning, development, deployment, and management
Must have demonstrated experience collaborating with sales, architects and clients in structuring work to sell new business.
Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project Management, Strategic Insights
Role Location: Remote (any major US city)
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.