ABBTECH Professional Resources, Inc. Continual Service Improvement - Kansas City, MO in Kansas City, Missouri

Continual Service Improvement


NGEN-IT Service Delivery Consultant Sr.-Continual Service Improvement (fully adjudicated secret clearance NACLC)

This position is responsible for working with the government process manager to identify areas for improvement and provide Continual Service Improvement (CSI) recommendations to enhance mission value, longevity, supportability, performance, maintainability, manageability, flexibility, scalability, capacity, availability and responsiveness. In developing CSI recommendations.

Establishment, management, support, and facilitation of a bi-weekly program-level ITSM governance Working Integrated Product Team (WIPT) that is focused on process establishment, integration, maturation and CSI initiatives, identification, planning, deployment, tracking and reporting, and ITSM process improvements.

Identification of how to achieve optimal usage and performance of system resources, based upon the results of the industry Subject Matter Expertise, product knowledge and ongoing system assessments, and design and implementation of approved recommendations.

Insurance that all CSI recommendations align and realign IT services to the changing business needs by coordinating assessments, identifying and implementing improvements to IT services that support business processes to improve business performance, maximize resource efficiency, and optimize the Marine Corp Enterprise Information Technology Services (MCEITS) capability.

-Current Security-Fully adjudicated Secret clearance (NACLC)

-Information Technology Infrastructure Library-Expert (Cert)

Clearance: Active Secret

ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans