Job Information
Abbott Client Success Specialist in Kansas City, Missouri
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries
About Abbott
The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.
Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.
Our locations in Kansas City, MO and Richmond, VA currently have opportunities for Client Success Specialist professionals. In these roles, you will provide day-to-day support to key Enterprise National Accounts clients ensuring their successful set-up and support for application, training, order fulfillment and act as Administrator for customer accounts. You will work consultatively with cross-functional teams within Abbott to meet client needs and ensure a positive client experience.
We prefer local candidates that are closer to the Kansas City, MO and Richmond, VA offices but we will consider remote for the right candidates.
WHAT YOU’LL DO
Supports key enterprise clients, ensuring excellent client satisfaction, loyalty and advocacy. A member of the Key Account onboarding process, team ensuring that internal resources are engaged as needed for a flawless execution and utilization of product.
Setup and support for Connect app
Subject matter expert for Connect app
Employee & Administrator security configuration
Employee & Administrator population management
Train customer on NAVICA and understanding BinaxNOW test technical details
Primary day-to-day contact for support
Liaison between customer and ordering fulfillment (GBS)
Liaison for product complaints handling
Conduct Quarterly Business Review updates and overall account health reporting
EDUCATION AND EXPERIENCE YOU’LL BRING
Required
Bachelor’s degree or equivalent combination of education and work experience required
2 or more years of supporting key enterprise strategic accounts
Demonstrated ability to provide customer service to large Enterprise accounts.
Experience with Corporate Culture along with ability to manage customer relations via phone, email and in-person.
Preferred Experience
Must be a technology-minded person with a comfort level using internal and Microsoft office applications; creating and maintaining Excel spreadsheets; using digital conference applications (WebEx, Skype); using CRMs; and other similar platforms to track projects and document details.
Knowledge of Abbott products and software applications a plus
Needs to understand data and be able to analyze and articulate data findings to internal and external leadership
Must be an extremely organized person who can manage several open issues and continue to work them until closed with resolution; while working on all special projects
Must have proven skills and experience in extensive interactive client relationships
Must have strong organizational, follow up skills and attention for details to successfully manage competing priorities and build credibility with clients
Excellent verbal/written communications skills
Ability to work independently and exercise judgement
Exceptional time management skills and ability to self-motivate
Ability to interface with other departments to manage needed deliverables for clients
Ability to work in a matrix environment
Track record of goal achievement
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
Training and career development , with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com at http://www.abbott.com/ , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com