State Street Client Service Operations Specialist, Associate - 2 in Kansas City, Missouri
Responsibilities could include:
Provide inquiry and operational support to internal and external clients on complex, high-risk asset servicing functions.
Proactively engage with, resolve a broad range of questions for, and carry out-processing work to resolve a variety of requests for internal and external clients.
Engage in exception resolution process; pro-actively resolve inquiries and exceptions on a case-by-case basis by working with functional teams and State Street colleagues.
Perform operational tasks as necessary.
Track and conduct research using internal and external sources to respond to, and resolve, complex inquiries and issues.
Maintain accurate records of research, follow up and client interaction.
Liaise with the operations teams to solve processing problems. Identify the need for escalation of issues.
Proactively identify service issues with client facing impact and bring them to the attention of appropriate parties for resolution.
Provide training and guidance to less experienced Client Service Representatives.
During the course of normal day-to-day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
Hours are 9 am – 6 pm, with an international holiday schedule
Bachelor’s degree or equivalent related experience preferred.
Minimum 1 year of related experience in custody, fund accounting and/or transaction processing.
Good knowledge of asset servicing and global custody operational processes and systems.
Good working knowledge of MS Office applications, and spreadsheet proficiency.
Good analytical and organizational skills.
Prior internship in accounting/financial services is highly preferred
Ability to prioritize assignments under tight deadlines.
Excellent written and verbal communication skills.
Excellent research and problem solving skills.
- Posted 30+ Days Ago
- Full time