Commerce Bank Business Line Systems Analyst II in Kansas City, Missouri
24144 Business Line Systems Analyst II (Open)
Location: 811 Main St, Kansas City, Missouri 64105
How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Commerce Bank has built a strong reputation as a “Super Community” bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen and solve to meet our customers’ needs!This position is for a Level II Technical Account Manager where the primary responsibilities are Application Set Up/Support and Technical Liaison. The Technical Account Manager II serves as a business / technology liaison between internal / external RLPS Division customers and technical members of project teams, including 3rd party vendors to research and/or implement information technology solutions with business initiatives. Basic Technical Implementation of Commercial Card products and services will be the primary duty for this position. The Technical Implementation includes but is not limited to software setup, participating in weekly client calls during the implementation phase, requirements gathering and providing client training on the software. Trainings are typically provided via a web meeting, however, on occasion an in-person training at the client’s location may be required. Other duties for this position include: Level II Technical Support with limited research and recommendations for Level II supportIdentifies and documents business and testing requirements for defined projects; translates requirements into specifications for technical project membersCommunicate customer issues and questions, project updates, system problems, etc., to technical and non-technical individuals. Provides support to clients in resolving basic to moderate technical issuesCollaborates and coordinates problem-solving efforts between clients and IT or third-party vendors, software support, investigation and analysis of problems related to the analyst area of responsibility. Notify and prepare end-users for system outages, releases, and enhancements. Act as a liaison and escalation point between clients and service providersAdminister system change control and maintain system access in test and production environments by adhering to policies/procedures and documenting all changes.Occasional overnight travel may be required. Typically, less than 5% of the time annually.Work Hours: Monday- Friday 8:00am- 5:00pmEducation/ Experience:- Bachelor's degree with emphasis in Business Management, Computer Information Systems, or related area or equivalent combination of education and work experience- Demonstrated decision making, analytical and problem solving skills, as well as technical aptitude- Demonstrated organizational and planning capabilities and ability to handle multiple tasks, projects, and priorities in a fast-paced environment- Effective verbal, written and interpersonal communication skills- Experience using software applications such as Word, Excel, PowerPoint, Microsoft Project, and Visio- Proven ability to adapt to changes quickly and detail oriented- Ability to write reports, business correspondence, and proceduresAbility to effectively present information and respond to questions from managers and staff members- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standards existPreferred applicants will have:- Knowledge of technical concepts and terminology preferred- Some familiarity with technical job duties, file transfer protocol and practices, and telecom/line connectivity configurations preferred- Working knowledge of various file formats and structures- Basic Accounting knowledge is preferred
Full timeJoin our winning team.
If you’re looking for something more than just another job, we’re looking for you. We’re searching for people with a make-it-happen attitude who also want to make a difference. At Commerce Bank, we take the time to really get to know our customers. Then we work together to help them achieve their goals. It’s a great feeling. We are committed to always bringing our best, which means we are constantly looking for the best to join us. Does that sound like you?
Our policy is to provide equal opportunity to all qualified candidates and employees without regard to gender, race or ethnic background, age, religion, sexual orientation, national origin, marital status, veteran status, disability or any other non-job related factors. We are committed to maintaining a drug- and alcohol-free workplace and candidates will be required to perform a pre-employment drug screen.