Sun Life Financial AVP Analytics & Insights in Kansas City, Missouri

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Job Description:

The AVP of Analytics & Insights will provide overall leadership of an inventive team that combines quantitative and qualitative methods to understand Client needs, drive business outcomes and uncover new areas of potential value. This position reports to the VP Marketing for Sun Life Financial, U.S.

About the position:

Success in the role will involve:

  • Managing directly a team of 7-12 (depending on rotational contributors) as they conduct over 20 projects per year

  • Aligning the Analytics & Insights efforts with the opportunities for greatest benefit to Clients and business results

  • Building a community of practice across Sun Life US among the many people and teams who use large data sets and emerging data technologies

  • Advocating for data-centric business practices, including collection, stewardship, conditioning and appropriate sharing of data

  • Encouraging better understanding of Client needs through custom research and engagement

  • Translating data and insights into better experiences for Clients, better outcomes for business areas, innovation of processes, creation of new offerings and development of thought leadership content

With direction from the VP Marketing, the AVP of Analytics & Insights will also be responsible for:

  • Partnering with business leaders in the U.S., analytics and insights leaders in corporate and other Sun Life operational regions, and other functional leaders within the U.S. Marketing team

  • Formulating specific projects, prototypes and pilots based on understanding of general business needs and opportunities

  • Envisioning the future state of the Analytics & Insights function at Sun Life in the U.S. and overall

  • Educating front-line managers and top management leaders about the value of Analytics & Insights and the applications to their business responsibilities.

  • Managing budgets and timelines within established parameters

About the work:

The nature of this role is to lead a team and portfolio of work that is always evolving. Examples of “typical” projects or initiatives are:

  • Development and evolution of the Benefit Profile and Stop-Loss Benchmark, industry-leading data tools that allow Sun Life representatives to provide Clients with objective context on the benefit plans and coverage levels for our products

  • Custom research, including innovative online communities that allow for ongoing surveying and dialogue with Clients and distribution partners

  • Application of advanced modelling techniques to optimize underwriting and Client service processes

  • Proof-of-technology tests for automating and accelerating core business processes

About you -- the ideal candidate will have:

  • Experience (preferred) in the group employee benefits sector (life, disability, critical illness, accident) and the healthcare insurance industry (especially self-funded medical and stop-loss solutions, dental and vision)

  • Player/coach mentality, able to contribute directly to work as well as lead the function

  • Commitment to data compliance and security protocols

  • Experience with modern data technologies; including AI-driven modelling packages; flat/lake and structured data architectures; data visualization and holistic business information solutions

  • Strong conceptual grasp and practical application of fundamental statistics

  • Understanding of market research methodologies used to gain insight into markets and Clients, including surveys, online communities, satisfaction ratings and co-creation

  • Knowledge of data automation and data capture technologies

  • Positive leadership style that encourages experimentation and skill-stretching, yet ensures professionalism of process and outcomes

  • Excellent communication skills

  • Comprehensive business knowledge of the insurance industry and general processes of insurance, including distribution, service and claims (preferably group insurance)

  • Intuition to know if a given variable might help predict an outcome

  • Extensive experience in a business setting involved with analytics

  • 3+ year experience in a role with responsibilities for modern, AI-driven analytics programs

About us:

Sun Life Financial is a leading provider of employee benefits in the U.S., helping Clients achieve lifetime financial security and live healthier lives. See how at https://www.youtube.com/user/SunLifeFinancialUS

The company has a stated strategic focus on leveraging data and insights to enhance our Clients’ experience and drive business growth.

Join our talented, diverse workforce and cultivate a rewarding career. Visit us at www.sunlife.com/us to learn more.

Sun Life Financial (U.S.) Services Company, Inc. is a federal contractor subject to Executive Order 11246, Section 4212 of the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended, and Section 503 of the Rehabilitation Act of 1973, as amended. As such the company is committed to taking positive steps to implement the employment-related aspects of the company’s equal employment opportunity policy. It is the company’s policy to take affirmative action to employ, advance in employment, and otherwise treat qualified minorities, females, protected veterans, and individuals with disabilities without regard to their race/ethnicity, sex, veteran status, or disability.

Job Category:

Advanced Analytics

Posting End Date: