Charter Spectrum Associate Technical Specialist in Kansas City, Missouri

Job SummaryResponsible for conducting diagnostic procedures to isolate equipment malfunctions and verify the causes of the problem, assess the severity of malfunctions and determine corrective action required to restore the system to operation.Major Duties and Responsibilities * Actively and consistently support all efforts to simplify and enhance the customer experience * Troubleshoot and repair equipment * Verify the integrity of accessories and clean the equipment * Configure equipment to customer specifications * Install RAM, hard drives, video cards, CD-ROMs, and other peripherals * Keep the tracking and inventory databases up-to-date * Set, configure, and troubleshoot PCs/laptops and printers in a LAN environment * Analyze, test and evaluate new products * Maintain library of current BIOS, drivers and patches for supported equipment * Support remote access for laptop users and maintain call tracking and inventory databasesRequired Qualifications Skills/Abilities and Knowledge * Ability to read, write, speak and understand English * Proficient in using Microsoft Office Applications Outlook, Word, Excel, PowerPoint * Skilled in installing, repairing and troubleshooting computer hardware and peripherals * Experienced at repairing computer hardware including Windows-based PCs and Macintosh Apple platforms * Proficient in working with users remotely * Good communication skills to relate with end user, team members and support workers * Able to ensure that all requests from user are logged and right procedures are followed * Manage time and priorities effectively * Ability to work without supervision * Committed to learn and relate technical concepts * Able to lift up to 50 lbsEducation * BA/BS in Information Technology, Computer Science, or related field or equivalent work experienceRelated Work Experience * 1 to 2 years Computer Technician Service experience w/ desktop and networking applicationsWorking Conditions * Office environmentCompany is an Equal Opportunity Employer - Minority/Female/Veteran/Disability#LI-COThe Spectrum brand is powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityCompany will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.Employer's Job# 228896BRPlease visit job URL for more information about this opening and to view EOE statement.