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Abbott Application Support Specialist I in Kansas City, Missouri

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

About Abbott

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

WHAT YOU’LL DO

  • Guide end users through hardware setup processes.

  • Respond to client inquiries concerning systems operation and diagnose system hardware, software, and operator problems.

  • Recommend and/or perform actions to correct problems.

  • For application, software, or data issues, understand the reported situation enough to assign initial severity level before escalation to support teams in IT.

  • Use the eScreen Call Tracking System to fully document and log all technical support events, inquiries, and resolutions.

  • Monitor service desk queue, including being responsible for customer support via our ticketing system, installing applications, troubleshooting issues, and other miscellaneous tasks.

  • Other duties as assigned.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

  • High school diploma or general education degree (GED);

  • One year related experience and/or training;

  • Equivalent combination of education and experience.

  • Windows 7, 8.1, and 10 experience required.

  • Experience with FDA requirements in a medical device manufacturing and software environment is desirable.

  • Understanding of basic PC configurations, software systems, and networking technologies is required.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

  • A fast-paced work environment where your safety is our priority ( Manufacturing roles only )

  • Production areas that are clean, well-lit and temperature-controlled ( Manufacturing roles only )

  • Training and career development , with onboarding programs for new employees and tuition assistance

  • Financial security through competitive compensation, incentives and retirement plans

  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

  • Paid time off

  • 401(k) retirement savings with a generous company match

  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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