ICF Consulting Group, Inc. Analyst/ Quality Assurance (QA)/Quality Control (QC) Representative-Kansas City, MO in Kansas City, Missouri
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Analyst/ Quality Assurance (QA)/Quality Control (QC) Representative
Kansas City, MO
To support our growth we are currently seeking a QA/QC Representative for our Energy Efficiency division in Kansas City.
In this role, you will:
Prepare reports to accurately describe activities in the field and to monitor progress towards program goals on customer participation and the completion of eligible projects
Utilize historic data and simulations to project annual program participation
Creating and maintaining Excel spreadsheets and databases for internal tracking
Perform energy audits and energy savings calculations
Works closely with the client and ICF team members to review QA/QC findings, audit applications, implement solutions, and drives continuous improvement and best practices in quality processes.
Works closely with internal cross functional partners to ensure ICF program solutions are sound and meet client expectations.
Manages and implements the field and internal verification process for Utility DSM programs including the selection and review of assignments, tracks performance against metric, and ensures all necessary forms and materials are completed
Regularly reviews program QC findings. Based on the findings leverages best practices and continuous improvement to implement long term solutions in partnership with the client and ICF Program Managers
Conducts weekly work package reviews and ad hoc root cause analyses as required for client facing reports
Generates reports to audit, monitor and measure performance and relevant metrics
Occasionally process utility applications to maintain familiarity and skill level required to train support staff
Conducts internal and external trainings to include; webinars, tutorials and conference calls on relevant business processes and standards
Manages the process of regularly reviewing and updating critical program documentation. Documentation to include field verification guides and forms, processing manuals, and policy and procedure manuals. Regularly includes updated industry trends and insights into manuals and procedure manuals to ensure program materials are most relevant
Works as part of a cross functional team including operations, IT, Marketing, and Customer Service/Processing. Regularly meets with Customer Service/Processing lead to ensure best practices and continuous improvement initiatives are aligned on and implemented effectively for the client
Leads training for program management and internal business partners when processes, manuals, or systems get updated
Conduct scheduled and unscheduled review of processing/ application process to see where improvements can be made on flaws, cycle times, processing errors, and other key metrics
Travel may vary from 25% to 50% of the time
Bachelor’s degree in Engineering, Business, Economics, Policy, or other related subject with 2-3 years of related experience
Experience working as part of a cross functional team
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
ICF offers an excellent benefits package, an award winning talent development program, and fosters a highly skilled, energized and empowered workforce.
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Kansas City, MO (MO06)
About ICFICF (NASDAQ:ICFI) is a global consulting and technology services provider with more than 5,000 professionals focused on making big things possible for our clients. We are business analysts, policy specialists, technologists, researchers, digital strategists, social scientists and creatives. Since 1969, government and commercial clients have worked with ICF to overcome their toughest challenges on issues that matter profoundly to their success. Come engage with us at icf.com.