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Cerner Academy Technical Solution Analyst in Kansas City, Missouri

67085BR

Job Title:

Academy Technical Solution Analyst

Job Description:

As an Academy Technical Solution Analyst, you provide functional and technical expertise to our clients and collaborate with project teams who are implementing Cerner software. Much of your time will be spent troubleshooting service requests, retesting workflows, resolving client incidents and maintaining frontend and backend applications while creating documentation throughout the duration of an issue. As you work with Cerner technologies, you prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment.

When hired into the Client Services Academy, you reap big benefits. During training, you will gain insights into Cerner’s support methodology and work alongside the experts to gain knowledge and skills that will prepare you for a long-term, meaningful career with Cerner. You will work directly with clients, so strong communication and customer service skills are needed.

Please note, employer-based immigration sponsorship is not available for this position (e.g., CPT, OPT, J-1, H-1B, TN), and Cerner is unable to complete any immigration-related paperwork, including but not limited to, DSO paperwork, Form I-983 training plan, SEVIS documentation, etc.

Auto req ID:

67085BR

Additional Information:

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Career Level:

Entry Level/ Junior Professional

Company Overview:

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English) at https://www.cerner.com/-/media/FF88D3155CB245EB98BA1DB8F934E3E5.ashx

E-Verify Participation (English) at https://www.cerner.com/-/media/88648CD9668E49FBA6EB9C11FAA1634F.ashx

Right to Work (English) at https://www.cerner.com/-/media/E1CD6BEF8082430E882E5CD9D5165A86.ashx

EEO is the Law (Spanish) at https://www.cerner.com/-/media/801186E054394473A0E1380768F3FE47.ashx

E-Verify Participation (Spanish) at https://www.cerner.com/-/media/88648CD9668E49FBA6EB9C11FAA1634F.ashx

Right to Work (Spanish) at https://www.cerner.com/-/media/96E03778704E4492B394F95521A0B7E8.ashx

Country:

United States

Qualifications:

Basic Qualifications:

  • Bachelor’s degree in Computer Information Systems, Management Information Systems, Information Systems, Computer Science, Engineering, or related field; or equivalent relevant work experience

Preferred Qualifications:

  • Proficiency through work experience or academic coursework in a programming language including Java, JavaScript, C++, C#, HTML, XML, SQL, etc.

  • At least 1 year of customer service work experience

Expectations:

  • U.S. work authorization required

  • Must reside in or be willing to relocate to the Kansas City area

  • Provide on-call support when needed

  • Willing to work on a flexible schedule as needed

  • Access to a reliable internet connection

State/Province:

Missouri

Relocation Assistance Available:

Yes - Domestic/Regional

City:

Kansas City

Virtual Eligible:

No

Job Family Group:

Students & Graduates

Government Job:

NO

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